NespressoVertuo UP Coffee and Espresso Maker by De'longhi
Product details
Web ID: 25489648242 reviewssorted by Newest
Pas satisfaite! Jour 1, ont m'as remis ma commande à la boutique en oubliant de joindre l'Aéroccino déjà payé avec l'appareil Virtuo Up. J'ai du me déplacer une 2ème fois. J'ai écrit sur le Chat, personne me répond. Je me suis plaint de l'appareil par téléphone dans les premiers 14 jours. Le 12 ème jours la technicienne à remis au paramètres d'usine le Virtuo Up, car café tiède jamais chaud. Pendant une semaine le café était plus chaud mais revenu tiède en dedans d'une semaine. En même temps je vous ai retourné un Aeroccino 3 car il ne moussait pas bien et lait pas vraiment chaud. Vous m'aviez envoyé un remplacement et est un usagé, pas correct de faire ça. Lait sécher en dessous du mousseur et on voit usure du plastique en dessous. Honteux! Je veux retourné les deux et veux un remboursement. Je n'ai pas les moyens de perdre de l'argent pour des appareils bidon où CITRON je devrais dire. Un Superviseur doit faire suite à ma plainte. Je suis déçu de cette achat et je crois que je devrais partager ma plainte dans les Avis Google et Avis Nespresso de votre site. Pour que le client sache réellement dans quoi il s'embarque. Virtuo Up juste bon pour les cafés glacée, c'est tout. Amateurs de café chaud s'abstenir du Virtuo Up, vous serez grandement déçu et oubliez complètement le mousseur Aeroccino 3 vraiment inefficace, un pieds mousseur qu'ont tient dans la main est plus performant. Pas le choix de rappeler mais a chaque fois je demande un Superviseur, c'est l'employé qui parle supposément avec. Le service après vente est important. Merci!
Customer review from Nespresso Canada
Great machine, capsule area needs a rework.
This machine is the nicest yet but one big flaw is the capsule compartment. It is so full of extra water and coffee, that doesn’t happen in the other machines. If you happen to forget to empty capsules more often, it can get stuck and you need to use tongs to pull them out of the top to release the drawer.
Recommends this product
Customer review from Nespresso Canada
Response from Nespresso Canada
Congratulations on your new Vertuo Up! It's wonderful to hear you're enjoying its sleek design. We also appreciate your feedback regarding its capsule container's capacity and the way water drains into it after use. A small amount of coffee or water collecting after extraction is normal and is a result of the machine's design. Your insights will be shared with the relevant team to help inform future enhancements to our products and customer experience. If you ever need any assistance with your device, we're pleased to provide support via our toll-free number, 1.855.325.5781. Our machine specialists will be happy to help!
Excellent Machine
We recently upgraded to this Nespresso machine after our previous one broke down, and we couldn’t be happier with our purchase. The coffee is delicious, and the machine is easy to use. One of our favorite features is the Bluetooth connectivity and app, which make it simple to keep track of maintenance, order capsules, and get the most out of the machine. Overall, this has been a fantastic upgrade, and we highly recommend it!
Recommends this product
Customer review from Nespresso USA
Obsessed with this
I bought this a month ago and absolutely in love with it. It is easy to use and my mornings are so much better with this. Cannot wait to use it everyday and more.
Recommends this product
Customer review from Nespresso USA
Great machine
I have the white colour. A huge improvement over the POP model. Works well. Coffee great. My only complaint is the capsule capture /drip tray accumulates too much coffee and water. Very messy to change. Even if the tray is lined with paper towels which we do. Otherwise would have given it 5 stars. It occurs due to the pods going in sideways.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your experience with your Vertuo Up, Shelley! We’re happy to hear you’re enjoying the improved experience, the design, and the quality of your coffee. We appreciate your comments regarding the capsule container and drip tray. A small amount of residual water and coffee grounds can collect as part of the brewing process, but your feedback will gladly be reviewed by our teams as we continue to improve the experience. We wish you delicious coffee moments ahead!
The coffee definitely tastes better than my previous Nespresso machine. I like I can make my coffee hotter and change amount of water. I don’t like the coffee in the pod collection tank as I did not have this in my previous machine.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your experience with your Vertuo Up, Max! We’re delighted to hear that you’re enjoying the enhanced coffee experience, including the temperature and water adjustment features. Regarding the coffee residue in the capsule container, a small amount of residual liquid can be normal after brewing, as the machine extracts every last drop of flavour from your coffee. We appreciate your feedback and will be sure to share it with our teams. Cheers to you! ☕
Coffee wasted
Love the coffee but don’t understand why coffee ends up in the recycle tray, what a waste.
Customer review from Nespresso Canada
Response from Nespresso Canada
Congratulations on your new Vertuo Up! We're thrilled that you're enjoying this new addition to your routine and appreciate your feedback. A small amount of coffee or water in the drip tray after brewing is normal, and results from the machine's design. Your comments are valuable, and we'll gladly share them for further review as we continue improving our products and customer experience. If you ever need any assistance with your device, trust that we can provide support via our toll-free number, 1.855.325.5781. Our machine specialists will be happy to help!
Love the flavor
We bought this last month and use it 2-3x a day. We
Recommends this product
Customer review from Nespresso USA