Sun JoeCordless Push Reel Mower, 15” Yard Trimmer w/ Collection Bag, 24V-CRLM15
Product details
Web ID: 2570311323 reviewssorted by Newest
Products works great. I dont know why everyone else has issues
Customer review from snowjoe.com
Response from snowjoe.com
Dear Valued Customer, Thank you for taking the time to share your experience with the Sun Joe Reel Mower. We’re delighted to hear that the product is working well for you and meeting your expectations. At Shop Joe, we strive to deliver high-quality products that make lawn care easier and more efficient, and it’s always encouraging to hear when our customers have a positive experience. We truly value your feedback, as it helps us continue to improve our products and services. Should you have any questions, need assistance, or want tips to get the most out of your mower, please don’t hesitate to contact our customer support team at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Thank you again for choosing Shop Joe. We appreciate your support and hope you continue to enjoy your mower!
Terrible purchase
The product is terrible. I have a guy cut the lawn, and go behind him a day later, and it will not cut Bermuda grass at all. Leaves spots even after three passes. No way enough power to do anything,
Customer review from snowjoe.com
Response from snowjoe.com
Dear Valued Customer, Thank you for bringing this matter to our attention and for sharing your detailed feedback. We sincerely apologize for the experience you've had with your Sun Joe 24V-CRLM15. This is certainly not the level of performance or satisfaction we aim to deliver. We understand how frustrating it must be when a product doesn't meet expectations, especially when dealing with tougher grass. Please reach out to our Customer Service Team at 866-225-9723, available daily from 10 AM to 6 PM EST. We're committed to addressing your concerns directly and finding a resolution that works for you. Thank you again for your feedback—it helps us improve our products and service.
Love the Ease of use, Battery life, My Lawn
I bought this mower to cut my front yard. After the first cut, which was really nice, I extended to my back yard after purchasing an additional battery. My yard is fairly big, I'm on a corner lot. I have quickly upped my game. I am cutting on the lowest setting and my yard looks like a golf course. Not sure about the other reviews, my 2 batteries are more than enough to finish my yard with 2 bars to spare. As far as streaking, like any mower, you have to overlap your cuts or cut in different directions. Love it so far, I hope it lasts through the summer
Customer review from snowjoe.com
Response from snowjoe.com
Dear Valued Customer, Thank you so much for sharing your experience with the Sun Joe 24V-CRLM15 Cordless Lawn Mower! We're thrilled to hear that you've been enjoying the ease of use, battery performance, and the fantastic results on your lawn. It's great to know that the mower is handling your corner lot with ease—especially with the upgraded dual-battery setup. Achieving that “golf course” look on the lowest setting is exactly the kind of performance we aim for! We also appreciate your note regarding streaking and are glad to hear you're not experiencing any issues. Every yard and mowing pattern is unique, and it’s great to hear that your mower is exceeding expectations. Thanks again for choosing Shop Joe and for leveling up your lawn game with us. If you ever need tips or support, don’t hesitate to reach out!
Broken reel
Just started using my 24V-CRLM15 about a month or so ago and the reel has broken. Took a good look at it and doesn’t seem to be repairable. Which I hope isn’t the case. Searched the website/ other sites and could find a replacement reel. Yes it got caught on some mulch a couple of times but nothing that should have cased it to break the way it did. Love using this machine as it cuts the grass nice and short. Any suggestions sun joe?
Customer review from snowjoe.com
Response from snowjoe.com
Hello John, Thank you for your detailed feedback, and we sincerely apologize for the issue you've encountered with your 24V-CRLM15. We’re glad to hear that you’ve been enjoying the performance of the mower, but we understand how frustrating it must be to have the reel break so soon. Please know that we stand behind our products and offer a standard warranty to support our customers. If the part is not replaceable or currently out of stock, we’d still be more than happy to explore possible options for you. We encourage you to reach out to our Customer Service team at 866-225-9723 (available 10am to 6pm EST, 7 days a week) with your proof of purchase, and we’ll do our best to assist you further. Thank you again for bringing this to our attention—we're here to help!
Needs More Blades
Had my yard leveled last year and this does great at 0.6". I only with you had an upgrade available for a 7-blade drum for an even better cut.
Customer review from snowjoe.com
How am I supposed to fix this
Blades stuck against the frame and will not rotate.
Customer review from snowjoe.com
Easy and practical
Super compact, easy to use, easy to charge and makes mowing our small yard an easy task to take on ourselves. Very happy so far with this lawn lower kit. Another great product from SunJoe that fits within anyones buget.
Customer review from snowjoe.com
Good
This is good. If you can make a wider one with dual batteries like the snow blower, that'll be amazing.
Customer review from snowjoe.com
Response from snowjoe.com
Dear Valued Customer, Thank you for your positive feedback and for sharing your suggestion regarding the Sun Joe Push Reel Mower. We’re glad to hear that you’re enjoying your mower! We appreciate your idea about a wider model with dual batteries similar to the snow blower. Feedback like yours helps us identify opportunities for product innovation and improvement, and we will be sure to share your suggestion with our product development team. Thank you again for taking the time to provide your input. We value your support and look forward to bringing you more products that meet your needs in the future.