L'OccitaneGentle and Balance Shampoo 16.90 fl oz
Product details
Web ID: 271438557 reviewssorted by Newest
Made my hair fall out
Smells like Lysol cleaning spray and made my hair fall out dramatically. I like the intensive repair shampoo a lot so I decided to try a different one and I definitely wouldn't recommend this one
Customer review from L'Occitane US EN
Response from L'Occitane US EN
Hi Shay! Thank you for sharing your feedback on our Gentle & Balance Shampoo. We are sorry to hear about your experience using this product. This is certainly not the result we aim for, especially since this formula was designed to offer our most gentle lather while cleansing and soothing the scalp. Given that you enjoy our Intensive Repair Shampoo, which is made to help repair and strengthen dry and damaged hair, it is possible that your hair may need a more nourishing formula than Gentle & Balance provides. Our Customer Care team will be in touch shortly to discuss our return policy and offer a personalized consultation.
A Gentle Embrace for Hair and Heart
From the very first wash, Gentle & Balance Shampoo transformed my daily routine into a moment of pure comfort. As the silky lather caressed my scalp, I felt a soothing warmth—as though each strand of hair was being cradled and cared for. The subtle, natural fragrance lifted my spirits, gently reminding me to pause and enjoy a simple act of self-love. When I rinsed, my hair glowed with newfound vitality: soft, light, and weightless. Throughout the day, friends complimented the gentle sheen and bounce, but more importantly, I carried with me a quiet confidence—a sense that I had given my hair the kindness it truly deserved. This shampoo isn't just a cleanser; it's a heartfelt ritual that nourishes both hair and soul.
Recommends this product
Customer review from L'Occitane US EN
I would buy this product!
I tried this product when I was nannying at a families home! I forgot my shampoo and conditioner and I am glad I did! I love the way it makes my hair feel and smell! Thanks for a great product.
Recommends this product
Customer review from L'Occitane US EN
Does As Stated
The shampoo truly is gentle. I like to use it every other wash. My hair is highlighted approx. every 8-10 weeks and I have found that this shampoo works well on colored hair.
Recommends this product
Customer review from L'Occitane US EN
Sought for a natural fragrance and this one is too strong
I sought out for the paraben free shampoo that was hopefully only scented with a lavender essential oil but unfortunately this shampoo and conditioner duo smells like old lady perfume. Nauseating.
Customer review from L'Occitane US EN
Gentle and effective!
Gentle for the hair and cleans well too. For oily hair, make sure you use daily or other products that complement this.
Recommends this product
Customer review from L'Occitane US EN
Non-irritating for sensitive scalps
I have tried other shampoos, but L'Occitane shampoos and conditioners are the ones that are consistently non-drying and non-irritating for my sensitive scalp and fine hair. Their perfume and feel are spa-like, too, not medicinal. I would recommend this to anyone else who wants a nourishing shampoo.
Recommends this product
Customer review from L'Occitane US EN