BrevilleBES870XL The Barista Express Espresso Maker
Product details
Web ID: 7983282,668 reviewssorted by Newest
Absolutely Love This Coffee Machine.
My mother and sister-in-law both have the Sage Bambino Plus, and they've had such a great experience with it that I decided to buy a Sage coffee machine myself. I wanted one with a built-in coffee grinder, and I'm so glad I chose this machine. It was very easy to set up, and it's so straightforward to use. I love making a cappuccino every morning, and the coffee always tastes amazing. The machine also looks beautiful on my kitchen counter. I highly recommend this coffee machine to anyone looking for great coffee at home!
Customer review from sageappliances.com
Response from sageappliances.com
Hello Sindy, Thank you so much for sharing your experience! We’re delighted that your family’s love for Sage inspired your choice and that you’re enjoying delicious cappuccinos every morning. Happy brewing! Your Sage Team
Love
Makes incredible espresso. Brews perfectly, no bitterness to the coffee. Only great flavor. I feel like a barista!
Recommends this product
Customer review from breville.com
Gonna get my layer
You guys are really asking me to review an Item I never received, you guys never shipped. The order that’s put on delay without any notifications. A review for time wasted sitting on the phone for long durations so yall can feed me macros and not refund me. The item I just received a email for stating macys won’t refund me or reship… that item? Oh my lawyer definitely will send a review soon. Macys customer service and online service let me down. Also, I still don’t have this item.
Response from Macy's
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience. We understand your frustrations and apologize that you have not received your unit. If the order was placed through Macy's, they will have access to your order information and will be in the best position to investigate and resolve this matter. We are confident that Macy's will be able to resolve the issue with your order. They should be able to absolutely take care of this for you.
Macy’s continued failure
I am beyond disappointed with Macy’s. They sold me two used espresso machines back-to-back, and the entire experience has been frustrating and unacceptable. The first machine, picked up in-store, came in a damaged box. I was assured it was fine—it wasn’t. The bottom gave out at home, nearly dropping the machine on my foot. Inside, we found coffee beans, proving it was a used return. We live an hour away, so returning it cost us time and gas because of Macy’s mistake. After complaining, I reordered by phone—but the order was canceled three times due to repeated billing errors, tying up nearly $1,200 in holds on my account. It took a fourth attempt to fix it. Then the replacement arrived—and it was even worse. It was clearly used, with coffee residue, water marks, and dents. After everything, Macy’s sent me another returned product instead of something new. This wasn’t a one-time error—it was a complete failure in quality control and customer service. Customers should never question if they’re getting a new item. Macy’s, this is unacceptable. Selling used products as new and wasting customers’ time and money has cost you my trust.
Response from Macy's
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum we would ask you to file a new Case through this Breville web link https://support.breville.com/s/?language=en_US®ion=us&brand=breville with a subject line of MUS270728-RS-1 . Also, make sure to add your contact details with phone and email and we will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
Bought this a couple weeks ago. And so far, am glad I did!!
Recommends this product
Not worth the money. Machine doesn’t more than 2-3yrs.
My machine broke and no longer produces any pressure to make espresso. Tried everything they recommended. These machines tend to brake after 2yrs. Mine was a little over two years. For the money you spend this is not worth it and Breville should be ashamed they make such a low quality product. Everyone sells them on Fb marketplace because they know. Reviews that are recently after purchasing are useless.
Customer review from breville.com
Response from breville.com
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum we would ask you to file a new Case through this Breville web link https://support.breville.com/s/?language=en_US®ion=us&brand=breville with a subject line of BV260723BBAM-1. Also, make sure to add your contact details with phone and email and we will make sure to follow up personally.
Product came upside down
The box came upside down. The labeling on the box clearly states which way is up, but for some reason, it was upside down which makes me nervous as to how that would impact the health of my machine.
Customer review from breville.com
Response from breville.com
We’re sorry to hear that your machine was received upside down. We understand this may be concerning, and we apologize for any inconvenience this may have caused. Please don’t hesitate to reach out to us if you experience any issues with your product. We’re here to help and will be happy to assist you.
Delivery update: your package is delayed Haven’t received the machine
Response from Macy's
We are sorry to hear about the delay with your order — we understand how frustrating that can be, especially when you are looking forward to receiving something. Delivery delays can happen for a number of reasons, and Macy's will be best placed to provide you with the most up to date information and get your order to you as soon as possible.