88 reviewssorted by Newest
Broken
its peices, i could hear it when i open the box, can i refund both, i could send them back.
Response from Macy's
Hello Estela, We're very sorry to hear your items arrived broken. We understand how disappointing that is. Please reach out to Macy's Customer Service team so they can help you with a refund or replacement. Thank you for letting us know as it helps us to improve!
Already did next year’s Christmas shopping
Fabulous and the price is even more fabulous
Recommends this product
Dangerous lid
I bought three Spode travel mugs as Christmas gifts and learned that the plastic sip lids popped off with the heat of beverage. This is especially dangerous while commuting in a car! I would request a refund but the gifts have been sent to others.
Response from Macy's
We’re very sorry to hear about this issue with the travel mug! This is certainly not customary for this item and we understand how concerning it is for the lid to pop off a hot beverage, especially while commuting. We appreciate you letting us know and will share this feedback with our team so we can review. We sincerely regret the inconvenience this has caused.
Wonderful addition to my Spode collection
Even though it's a little smaller than I pictured (I probably didn't read the entire description), it's a beautiful mug. There's no handle obviously, but because the china is thick, it's not too hot to hold when full. I may never use it for traveling because it's weighty, but I know I'll use it often around the house for whatever beverage I'm drinking at the time. It's a wonderful addition to my small Spode Christmas Tree collection.
Recommends this product
Damaged beyond repair!
Shattered! Packaged in a box with no packing material. Merry Christmas. A replacement is no longer available. I found one at Bed Bath & Beyond for twice the price. Very disappointed. My last delivery was also mishandled.
Response from Macy's
Hello, our sincere apologies your mug was broken when you received. it. We completely understand your disappointment and frustration, especially since there was no available replacement. We appreciate you taking the time to share your experience, as it helps us to improve.
Spode hot cups w lids
We really like our Spode glass thermal hot cups when we have coffee in it every morning now.
Recommends this product
Not a travel mug
Mug is ceramic, gets too hot with coffee inside, and lid does not fit tight enough to prevent spills.
Response from Macy's
Thank you for sharing your feedback with us about the travel mug. We're sorry the item wasn't as you expected. The issues you describe are not customary, as this is intended for travel and designed to comfortably hold and have a fitted lid. If you feel the item is defective, please reach out to customer service for help. You may also email reviews@portmeirion-usa.com for additional assistance.
Microwavable and fit in my recliner cupholder
Love
Recommends this product