Would not purchase again.
Not the quality I expected from Macy.
Response from Macy's
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Terrible
Worst pillows in every way. Didn’t use at all but impossible to return after opening.
Response from Macy's
Hi there. Thank you for taking the time to review your pillows. We are sorry about the experience. We do recommend trying the pillows out to see if they may be able to work for you. These pillows are designed to provide extra support for your head while sleeping. We hope this helps!
Response from Macy's
Dear Customer, thank you for your feedback. We’re truly sorry to hear that the Beautyrest Ultimate Support Pillow 2‑Pack didn’t meet your expectations. We understand how frustrating it can be when a product doesn’t feel right and returning it feels difficult. This pillow is designed with a supportive gusset and soft Cuddle Loft filling, giving them a plush, comfortable feel that many customers enjoy for a restful night’s sleep. Your feedback is very valuable and will be shared with our team to help us improve our products.
Material feels cheap
Not happy with the quality. Doesn’t appear or feel like quality material. Would not recommend. Major disappointment.
Response from Macy's
Dear Customer, thank you for your feedback. We’re truly sorry to hear that the Beautyrest Ultimate Support Pillow 2-Pack did not meet your expectations in terms of look and feel. These pillows are designed to provide consistent support and everyday comfort, and many customers appreciate their supportive fill and value as a convenient two-pack option. That said, we know that comfort and quality are very personal, and what works well for some may not be the right fit for others. Your feedback is very valuable and will be shared with our team to help us improve our products.
Response from Macy's
Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
NO
They are NOT firm at all. They are mushy soft.
Response from Macy's
Dear Customer, thank you for your feedback. We’re sorry to hear that the pillows didn’t meet your expectations in terms of firmness. We understand how important proper support is for a good night’s sleep, and comfort preferences can vary widely from person to person. The Beautyrest Ultimate Support Pillow 2-Pack tends to be marketed as supportive, but some sleepers do find it softer or more cushioning than they expected — especially if you prefer a very firm feel. Your feedback is very valuable and will be shared with our team to help us improve our products.
Nice Pillows!
Nice Pillows
Recommends this product
I love it
Nice material
Recommends this product
Very soft
Not as advertised, very soft. Not sufficient form to use as in a sham.
Response from Macy's
Dear Customer,
We appreciate you sharing your feedback on the Beautyrest Ultimate Support Pillows.
We are sincerely sorry that these pillows didn't provide the level of firmness or structure you were expecting. We completely understand the frustration of purchasing a product labeled for "Ultimate Support" only to find it is too soft to hold its shape. It is a major letdown when you are looking for that crisp, upright look for your shams and the pillows simply don't have the "form" to fill them out properly, and we apologize for the disappointment this has caused.
You deserve bedding that offers both the physical support you need and the aesthetic look you want for your bedroom.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Very nice quality
These pillows are just right. I will buy them again. They hold up nicely. Was happy to find this brand the same as my mattress.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Recommends this product