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40 reviews
Nstafford
1 month agoNice Pillows!
Nice Pillows
Recommends this product
Helpful?
Mabelin2910
1 month ago from NC
I love it
Nice material
Recommends this product
Helpful?
Bridget
1 month agoVery soft
Not as advertised, very soft. Not sufficient form to use as in a sham.
Helpful?
Response from Macy's
JLA Home1 month ago
Dear Customer,
We appreciate you sharing your feedback on the Beautyrest Ultimate Support Pillows.
We are sincerely sorry that these pillows didn't provide the level of firmness or structure you were expecting. We completely understand the frustration of purchasing a product labeled for "Ultimate Support" only to find it is too soft to hold its shape. It is a major letdown when you are looking for that crisp, upright look for your shams and the pillows simply don't have the "form" to fill them out properly, and we apologize for the disappointment this has caused.
You deserve bedding that offers both the physical support you need and the aesthetic look you want for your bedroom.
Macy's customer
1 month agoSoft pillow
Standard pillow, not queen
Recommends this product
Helpful?
Linda
1 month agoPillows
Comfortable, affordable pillows
Recommends this product
Helpful?
kiki
1 month agoloss package
did not receive the pillow package they sent it to the wrong address.
Recommends this product
Helpful?
Response from Macy's
JLA Home1 month ago
Dear Customer, thank you for bringing this to our attention. We're very sorry to hear you haven’t received your order yet. We kindly recommend contacting Macy's Customer Service directly at 888-822-6229 for support. They can provide you with the most up-to-date information regarding your shipment. We appreciate you bringing this to our attention.
Stacy
1 month ago from Mn
Not my. Fav
Unfortunately, these were the lowest quality pillows that I purchased recently and I bought five pair and these were a little bit shabby. I don’t think they’re gonna last very long but they have some other ones that are well better made, and I think they will last.
Helpful?
Response from Macy's
BeautyrestSleepExpert1 month ago
Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
NO
They are NOT firm at all. They are mushy soft.
Response from Macy's
Dear Customer, thank you for your feedback. We’re sorry to hear that the pillows didn’t meet your expectations in terms of firmness. We understand how important proper support is for a good night’s sleep, and comfort preferences can vary widely from person to person. The Beautyrest Ultimate Support Pillow 2-Pack tends to be marketed as supportive, but some sleepers do find it softer or more cushioning than they expected — especially if you prefer a very firm feel. Your feedback is very valuable and will be shared with our team to help us improve our products.