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NinjaDCT401 12-in-1 Double Convection and Air Fryer Oven
$379.99
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194 reviews
hailey
17 days ago from Canada
Impossible to Clean
I've had this for roughly a year, and it worked great, until it hasn't. It is SO hard to clean everything. It gets coated in a film of oil so easily and honestly it looks disgusting at this point. I love the versatility of this unit, but despise how dirty it can get, and you can't wipe everything out. Crumbs/grease/grime get stuck in the heating elements and it has become so grungy. Although I love the idea behind it and not having to use the big oven for things is great, I don't like the lack of cleanliness this unit has. I'm debating on going back to baskets as they can be soaked in the sink at least.
Customer review from Shark Ninja
Response from Shark Ninja
SharkNinja17 days ago
Hi Hailey, Thank you so much for taking the time to share your feedback with us. We’re truly devastated to hear that cleaning your Ninja has been challenging. We understand how frustrating that can be, especially when convenience matters, and we appreciate you bringing this to our attention. Your feedback is invaluable, and we will be sure to share it with the appropriate teams internally. If there’s anything we can do to support you further, or if you’d like to share additional details about your experience, we’re always here to help. Please don’t hesitate to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. We'd be happy to assist. Kind regards, Ninja Kitchen CA.
Disappointed in BC
29 days ago from Surrey BC
Ninja Double Oven
I had been wanting this for a long time and finally got it on sale. So far my experience isn't that great. Some things work well like pizza. However I have tried multiple foods in top or bottom and either food burns or takes longer at higher Temps. I also had buns in top secrion waiting to toast while cooking in bottom and noticed the buns got soggy! I also don't like that if you turn on top or bottom by mistake you can't just rehit the on button, you have to power it down altogether. Also, you should be able to just open the bottom door without opening the top too! The final complaint is how hard it is to clean top sections. Be nice if burners could be removed ... especially when kids don't put a tray underneath foods that melt out! Overall disappointed in my Ninja.
Customer review from Shark Ninja
Response from Shark Ninja
SharkNinja29 days ago
Hi there, Thank you for taking the time to leave a review. We’re truly devastated to hear about the challenges you’ve experienced with your Ninja. We understand how frustrating it can be when food burns, cleaning feels difficult, or the design doesn’t meet your expectations,such as needing to open the top when you only want to access the bottom, or having the unit restart if you accidentally turn on the wrong section. Your feedback is invaluable, and we appreciate you taking the time to share these suggestions, including the idea of making the burners removable. Insights like yours help us improve our products and create better experiences for our customers. In the meantime, we’d love to help you troubleshoot the issue you’re facing. Please refer to our self-help guide at the link below for step-by-step assistance: https://support.sharkninja.ca/en-CA/article/DCT400-Series-Ninja-2-in-1-Double-Oven-with-FlexDoor-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.
Lynne
1 month ago from Calgary, AB
Love
This is amazing. To cook meat and veggies at different temps is so handy. Used it at Christmas for extra sides when oven was full with other food….so useful!
Recommends this product
Customer review from Shark Ninja
Jrewy
2 months ago from Toronto, ON
Maybe try the bigger unit instead
I bought this to use instead of an oven, and I regret not getting the one with a big main oven. I'm passing this on to my mom and getting the bigger one on a Cyber Monday deal. The main unit is great. Airfryer, convection oven, everything has been fantastic but it's just too small for some things. The top oven doesn't work as well. I tried using the bake function and it barely warms up. I've only ever gotten it to work well to toast bread. It also doesn't seal very well, and the top oven door will get fogged if I'm cooking in the bottom. Also the accessory basket is very difficult to wash and rusted after it's first soak in the sink. Everything else is pretty great and it heats up/cooks very fast.
Customer review from Shark Ninja
Tom Aljoe
3 months ago from South Dakota
Otherwise, it works perfect. Enjoy it and use it q
I love my air fryer, but I was missing the pan and I tried to get a pan and I can’t find one. I wish I could get the pan if it’s my air fryer.
Helpful?
LynnV
3 months agoDouble oven beast!
I love the double ovens. They work so well alone or together, which works well for me. Easy clean up too. Can cook the meats in the bottom and veggies on top. Very happy with this choice.
Recommends this product
Customer review from Shark Ninja
April in Seattle
5 months agoHighest Quality
Fantastic addition to our kitchen. So useful and easy to operate.
Helpful?
Love it
Love it we use it everyday so versatile and easy to use
Recommends this product
Customer review from Shark Ninja