EFFY® Emerald (1-3/8 ct. t.w.) & Diamond (1/6 ct. t.w.) Bypass Ring in 14k Gold
Product details
Web ID: 18158630Poor quality emerald
When I received this ring, I was surprised: and not in a good way. The ring shown on the web page is truly lovely with a richly colored nice size emerald. I always expect some inclusions with natural gems, but the emerald on the ring I received was very pale and had lots of white cloudiness with no sparkle at all. I have countless Effy rings, so I was pretty shocked to see that Effy had chosen to use such a poor quality stone in this ring. (The two stars are for the design, workmanship and quality of the diamonds.)
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback. We understand you were not satisfied with the color of your stone in your EFFY Emerald & Diamond Bypass Ring. Because each piece is made with a genuine stone, the color is unique for every piece. We apologize for any inconvenience you may have experienced. We will pass this note along to our development team at EFFY. (I can add to the Effy team) Sincerely, Macy’s Customer Service