Elite GourmetElite Platinum XL Deluxe 7 Quart Air Fryer with Adjustable Timer and Temperature
Product details
Web ID: 8516775Horrible
I cant believe I purchased this air fryer a year ago and it went out a few months ago and never turned back on . I am extremely disappointed and upset about this!
bad
I was disappointed after couple uses the bottom of it inside started to ship out and the food get sticky in it..
Fryer
This fryer was a lot larger and bulkier than I expected. I didn't even get to use it because when I opened the box I realized it was used.
Response from Macy's
Hello,
We're so sorry to hear that, please email us at support@maxi-matic.com and I'll be happy to get this taken care of for you.
Elite Platinum Customer Support
Sad. Item would not turn on
I am SO sad, I was really excited to get my air fryer and when it arrived, it would not turn on. I now have to email the company, send my receipts and wait for them to help me. Very disappointed
Response from Macy's
Hello,
We're sorry to hear that you're having some trouble. Please contact us a support@maxi-matic.com and an agent will be happy to help you troubleshoot.
Elite Cuisine Customer Support
Poor performance
I tried cooking but thick smoke is coming out while cooking. I got so scared. I had to return product.
Response from Macy's
Hello,
We're so sorry to hear that your air fryer was giving you problems.
This item has a 1-year warranty and we'll be happy to replace it for you.
Please email us at support@maxi-matic.com and I'll be happy to get this taken care of for you.
100% Satisfied
I have been wanting an air fryer for awhile now. I am 100% satisfied with the Elite Platinum XL Deluxe. I love that I can have fried food that is healthy without any added fat or cholesterol. There is a timer function which can be adjusted up to 60 minutes and automatically shuts off when complete. I can choose a temperature range between 210 - 400 degrees Fahrenheit. My food is delicious and full of flavor. This air fryer gets food cooked very fast. I was shocked at how extra large this is so it cooks so much at once.
Recommends this product
Customer review from Maxi-Matic
Love it!
I love this air fryer. It is very big and can hold a lot of food at one time. It cooks evenly. I like the control knobs on the fryer. They are easy to use. The clean-up is simple. I highly reccomend this fryer, especially if you are cooking for more than one person.
Recommends this product
Customer review from Maxi-Matic
Waste of my money
This product is horrible. A few months after purchasing this product it turned off and did not turn on again. Very disappointing
Response from Macy's
Hello,
We are sorry to hear that your air fryer has stopped working. If you could let us know what the problem is that you are experiencing, we'll be happy to help you. Please feel free to email our Customer Care and a team member will further assist you.
Elite by Maxi-Matic Customer Care Team