JBLQuantum One Wired Professional Gaming Headset
Product details
Web ID: 14800106102 reviewssorted by Newest
These are my first gaming pair from JBL. I was expecting a lot better from them. I have a pair or daily JBL for music that I LOVE. However these JBL Quantum headphones have a very cheap feel ear padding, they slide my head VERY easily. So if you have a small head, these aren’t for you. The sound quality is good, I give it a 7/10. They disconnect, RANDOMLY. Overall, I wish I could return them but I am out of time.
Customer review from jbl.com
Response from jbl.com
We appreciate your feedback on our JBL Quantum ONE. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.
Worth Every Penny and then Some!!!
I bought these thinking they might not be able to live up to the price tag. However, I was pleasantly surprised to find that the sound emanating from this headset is simply wonderful. I am a pretty old dude that enjoys gaming as much as a 18 year old college student on break. That being said, knowing what direction my opponents are approaching from and being able to have a distinct advantage such as that, makes my gameplay all the better. I am not a fan of the inline DAC with volume control but, when you buy this level of gear, there are some items that you learn to work around. The sound makes up for the little control knob sitting on my desk. Buy these things when they are in stock as they rarely last. Wonderful product worth every penny!
Customer review from jbl.com
Would never recommend or ever buy JBL again.
Don't buy unless you want to experience bad audio, no ergonomics and feel like your head is trapped in a bag. Where do I even start with this thing. First of all, it sounds like static half of the time, I downloaded drivers, switched ports, everything, the static wont go away. The microphone is barely decent. The headphone itself is very tight and feels like it sticks to your head in a very uncomfortable way. I should have listened to the other reviews. These headphones are terrible.
Customer review from jbl.com
Response from jbl.com
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
I bought this one a good sale for Black Friday and I expected it to be better than what it is. Like listening to songs with a lot of bass it’s not as bassy as it should be and when using it for Warzone its not very good for that either, my wired apple EarPods from 8yrs ago are better
Customer review from jbl.com
Response from jbl.com
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Mute button problems...
Overall I was very pleased with the purchase, especially for the sale price! But must give it a low score for one glaring problem. My mic mute button appears to be partially stuck after only pressing it a handful of times in the first week of use. My mic wasn't working, no mute indicator. But when trying to toggle the mic with the button there was no change in state and the button didn't feel like it was depressing. Felt solid. I jostled the headset a little by bumping on my palm and it started working again. I'm very careful with my electronics, and I'm not sure how this happened within a week of limited use.
Customer review from jbl.com
Response from jbl.com
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Fantastic headset!
Got these on a killer sale, and dont regret it a bit. Great sound quality, connectivity options, and design. Only downsides I can mention are user specific, I found them a hair on the heavy side for long gaming sessions (4+hours) and the controls on the left can be a little confusing at first
Customer review from jbl.com
Buyer beware
After purchasing this headset, I was incredibly excited to get it unboxed and up and running. Took some tweaks to get them game audio ready. Which took some time to balance out, and the first problem started. First update removed every setting I changed. Then the headset started to cut out, and then completely die in a couple months. Which after spending this much money is beyond infuriating.
Customer review from jbl.com
Response from jbl.com
Thanks for your feedback. We would like to know more about the issue with your JBL Quantum One and provide accurate troubleshooting steps to isolate the issue. Please contact us.
Awful for gaming
I think the title says it all. If you're a gamer, these are not for you. The audio quality is ok for music, but nothing else. The app lacks features. The noise-cancelling features work ok. I can still hear outside sounds. The app has a pass-through feature that doesn't allow passive use. I'm used to open-can headphones. I wanted to use this feature permanently, but the app doesn't allow it. The one thing JBL did get right is spatial sound. I have no complaints here. That is the one feature that helped me in gaming. These are ok to wear for extended periods of time. I wear them for 8-12 hours sometimes. They don't hurt or anything, but they don't stay where you adjust them either.
Customer review from jbl.com