Kiehl's Since 1851Lip Balm #1
Product details
Web ID: 1004477Don’t buy this!
Don’t buy this! I tried to use my lip balm tonight and a steady stream of liquid poured out of the tube, ugh!! Plus the new formulation pales in comparison to the old one— it’s going in the trash. I’ve been a loyal Kiehl’s customer for 35 plus years, but won’t buy their products again. Too bad, it’s used to be a great company.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We’re so sorry to hear how disappointed you’re feeling, especially after Lip Balm #1 has been part of your routine for so many years. We truly value the loyalty you’ve shown us, and we understand how frustrating it can be when a longtime favorite changes. While the formula was updated to be vegan-friendly, we recognize that it may not feel the same for everyone. Your feedback and concerns about trust and consistency are incredibly important to us, and we’ll be sure to share them with our team. We’d appreciate the chance to connect with you directly. Please feel free to give us a call at 1-800-543-4572 (Mon–Sun, 10am–7pm EST) and provide case number 45585380. We appreciate you being part of the Kiehl’s community.
Wouldn’t recommend
Has a nice feel at first but unfortunately dries the lips out severely.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We are sorry to hear about the experience you had with our Lip Balm #1. We would like to speak with you directly about it. Please give us a call at 1-800-543-4572 Mon - Sun 10am-7pm EST for assistance and provide the case #45578525. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
All of their products are made for all skin types
I love all of kiehl's packaging, effectiveness, performance, scents, and long list of products to choose from. I have used this brand for more than 30 years and I have to brag about how pleasant every aspect of owning their products are. There is not a single product manufactured by this company who is sure to be in the skin game for years to come that I can even imagine saying negative about.
Customer review from influenster.com
Not moisturizing at all!
Beyond bad! How could anyone like this? Perhaps this was reformulated? Please skip unless you like a thin balm that dries your lips
Customer review from kiehls.com
Response from kiehls.com
Hi Dinabee! We are sorry to hear about the experience you had with our Lip Balm #1. We would like to speak with you directly about it. Please give us a call 1-800-543-4572 Mon - Sun 10am-7pm EST for assistance and provide the case #45570144. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
New formula
Do not be misled by the packaging. This is not the same formula, the product is not the same color or texture as before. This gave me an immediate allergic reaction and cheilitis.
Customer review from kiehls.com
Response from kiehls.com
Hi red rose1234! We are sorry to hear about the experience you had with our Lip Balm #1. We would like to speak with you directly about it. Please give us a call at 1-800-543-4572 Mon - Sun 10am-7pm EST for assistance and provide the case #45576994. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
New formula ruined this product!
I have used this product consistently for 30+ years and recently stocked up again, not realizing the formula is completely different now. Kiehl's absolutely ruined this product -- it dried out my lips to the point of them peeling. Returning all of the tubes I bought and will have to search for a new lip balm to rely on. So sad about this!
Customer review from kiehls.com
Response from kiehls.com
Hi JA0320, we are sorry to hear about the experience you had with the Lip Balm #1. We would like to speak with you directly about it. Please give us a call at your convenience, Mon - Sun 10:00AM - 7:00PM EST at 1-800-543-4572, and provide the case number 45463220. We kindly ask that you please have the product available when calling. We look forward to speaking with you soon and thank you for being a valued Kiehl's member!
Good basic lip balm that works
Love this product. The applicator isn’t my favorite but the overall product is great. It keeps my lips hydrated and shiny. I definitely recommend this product and all things from this brand.
Customer review from influenster.com
My lips are renewed again
New lips
Recommends this product
Customer review from bloomingdales.com