Lip Balm #1
Product details
Web ID: 1004477Ratings & Reviews
103 customer images
Kiehls Body Lotion
Kiehls body lotion leaves your skin soft. Your skin also looks healthy. The set is a good deal.
Recommends this product
Customer review from bloomingdales.com
Disappointed with new formula
My parents have loved this lip balm for years, but the new formula is a huge disappointment. My mom immediately noticed that it feels thin and watered down, with almost no moisturizing effect. My dad gets very chapped lips in the winter, and this used to be his go-to product, but the new version does nothing for him. We’re really disappointed and now have to look for a new lip balm for them. Please bring back the old formula!!!!!
Customer review from kiehls.com
Response from kiehls.com
Thank you for sharing your feedback about our Lip Balm #1. We understand how disappointing it is when a trusted product no longer feels the same, especially after your family has relied on it for so many years. The recent update was made to transition the formula to a vegan-friendly version and to reflect changes in ingredient availability and technology. While these decisions are made with care, we recognize that they can impact how the product performs for longtime users. Your feedback is important, and we’ll be sure to pass it along to the team. If you’d like help finding an alternative that may work better for your parents, our customer service team is here and happy to assist.
Great ocernight
Is the best overnight treatment I’ve found. Lips feel revived each morning.
Recommends this product
Customer review from kiehls.com
Formula change is BAD for my lips
Purchased after loving the previous formula. My lips are sensitive and this chaps them instead of moisturizing. It is a thin, almost lotion look now. Very disappointed.
Customer review from kiehls.com
Response from kiehls.com
Thank you for contacting us. We’re sorry to hear about your experience with the Lip Balm #1 and would like to assist you further. Please call us at 1-800-543-4572 (Mon–Sun, 10:00 AM–7:00 PM EST) and reference your case number: 44267720. Having the product available during your call will be helpful. We look forward to speaking with you and resolving this matter.
Grainy and Chunky
Why mess with a good thing? Purchased the new formula in August, didn’t love it and put it to the side. Pulled it out today to give it another try. It’s HORRIBLE, I had to toss it in the trash. It’s actually a grainy and chunky texture now. The old formula would NEVER have done this, it was always smooth and luxurious. The new formula was a waste of money. So sad, it was always on my list of favorite things.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We’re so sorry to hear that your Lip Balm #1 arrived with a grainy, uneven texture. We understand how disappointing it is when a product doesn’t meet our quality standards especially when it’s something you’ve loved and relied on for a long time. This isn’t the experience we want for you. We’re committed to making it right. Please give us a call at 1-800-543-4572, Mon–Sun, 10am–7pm EST, with your case number 44198535 or your order details, and we’ll be happy to assist you right away. We look forward to resolving this for you as quickly as possible.
Awful New Formula
Terrible! The new formula is thin, non-moisturizing and has to be constantly reapplied. This had been my favorite lip balm for more than a decade. Why change it? I'm very disappointed and won't be coming back. You have lost me as a customer.
Customer review from kiehls.com
Response from kiehls.com
Hello there and thank you for reaching out! We’re sorry to hear about your experience with the Lip Balm #1. We’d like to discuss this with you directly and assist further. Please give us a call at 1-800-543-4572 (Monday - Sunday, 10:00 AM - 7:00 PM EST) and provide the case number #44025238. If possible, please have the order number available when you call. We look forward to speaking with you and resolving this matter.
not the same :-(
The new formula does absolutely nothing for my lips. It's so much thinner and not as emollient as the original, and I feel like it leaves my lips drier than before I applied. Now to find another favorite lip balm
Customer review from kiehls.com
Response from kiehls.com
Hello there and thank you for reaching out! We’re sorry to hear about your experience with the Lip Balm #1. We’d like to discuss this with you directly and assist further. Please give us a call at 1-800-543-4572 (Monday - Sunday, 10:00 AM - 7:00 PM EST) and provide the case number #43942922. If possible, please have the order number available when you call. We look forward to speaking with you and resolving this matter.
Lip balm
It moisturizes my lips extremely well. The balm is soft, melts quickly, and makes my dry, chapped lips feel instantly smooth. It has no color, no unpleasant scent, and stays on for hours. It works great in winter. A small tube, but it lasts a long time.
Customer review from influenster.com