Product details
Web ID: 1004477Soothing crème
My lips immediately felt better. Top lip was better after one day of applying lip crème several times
Customer review from kiehls.com
Cannot believe it
I simply cannot believe my favorite lip balm of many, many years is gone. This new formula is actually damaging my lips. I am distraught.
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for sharing your experience with our Lip Balm #1. We’re truly sorry to hear how disappointed you are, especially knowing this has been a longtime favorite and that the new formula hasn’t worked well for your lips. We understand how upsetting it can be when a trusted product changes, and we appreciate you taking the time to share your honest feedback. Please know that your comments will be shared with our team. If you’re open to trying an alternative, our Buttermask for Lips is a richer, more intensive formula that many customers find helps deeply nourish and condition dry lips. You can view it here: https://tinyurl.com/yxe75h7u. Our customer service team would also be happy to help you find an option better suited to your needs feel free to call us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We truly appreciate your feedback.
Not very effective in northern climate winter.
Seems thin and not very protective. Smells and tastes unpleasant.
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for taking the time to share your feedback. We’re sorry to hear that Lip Balm #1 didn’t meet your expectations in terms of texture and scent. Your comments are important to us, and we’ll be sure to share them with our team. If you’d like help finding an alternative that may better suit your needs, please feel free to give us a call at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We’re always happy to help.
Awful Product
TERRIBLE!!!!! Bought this after being a fan of the face moisturizer and this is nothing like that. Dried my lips out even more than before I applied. Not a fan AT ALL. Total disappointment and waste of money
Customer review from kiehls.com
Response from kiehls.com
Hi there! We’re really sorry to hear about your experience and understand how disappointing it must have been especially as a fan of our face moisturizer. That’s certainly not the result we want, and we appreciate you taking the time to share such honest feedback. Your comments have been shared with our team for review. If you’re open to trying another option, our Buttermask for Lips is a richer, more intensive formula that many customers find helps deeply nourish and condition very dry lips. You can view it here: https://tinyurl.com/yxe75h7u. Our customer service team would also be happy to help you find a product better suited to your needs please feel free to call us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We truly appreciate your feedback.
Hot garbage
This is literally the worst lip balm I’ve ever purchased. I actually really like Kiehl’s butter mask, but this lip balm is like rubbing baby oil on your lips. I have to use it constantly and I cut my lip from the tip because it’s so rough.
Customer review from kiehls.com
Response from kiehls.com
Hello justind9660. Thank you for sharing your experience with Kiehl's Lip Balm #1. We are sorry to hear that this product did not meet your expectations. We would like to assist you further. Please give us a call at: 1-877-447-7646 M-F 9:00am-5:00pm EST and give the reference # 44860946 to the advisor answering your call. It would be helpful if you have the product available when you call us. We look forward to speaking with you soon.
Changed Formula - BEWARE
I checked in to see if perhaps Kiehl had been wise enough to change this formula back to the one I used daily since early in 1990's. It was the product I kept in my nightstand, my car, my purse, in downstairs powder room. But after the company buckled to the soy free crowd, and changed the formula, I agree with all the other negative reviews. It makes my dry lips WORSE - dry to the point of cracking. MISERABLE STUFF. Agree texture change is also bad. Why? For something you put on your lips. I had to trash 10 tubes I of "new" I ordered without realizing it had changed. No orders since, and sadly I now see from these reviews, none in the future. I echo what others have said. PLEASE change it back, or rebrand a second product that, wink, wink is the same as the "original". Also agree it is fraud to claim the current disastrous product is the ORIGINAL.
Customer review from kiehls.com
Response from kiehls.com
Hi there! We’re truly sorry to hear how disappointed you are, especially given how long Lip Balm #1 was a part of your daily routine. We understand how frustrating it can be when a trusted product changes and no longer works the way it once did. Your detailed feedback about the formula and texture is incredibly important to us, and we’ll be sure to share your comments with our product and quality teams. We genuinely appreciate the many years you spent with Kiehl’s, and while we regret this experience, we thank you for taking the time to share your thoughts. If you’d like assistance finding an alternative product, our team would be happy to help at 1-800-543-4572, Mon–Sun, 10am–7pm EST and provide case number 44851280.
Lip balm
Interestingly, this lip balm actually makes my lips feel super dry. It soaks into your lips instantly, which makes you want to reapply the product very often. I tested this product quite a lot and every time I have the same outcome. I definitely do not recommend this lip balm (instead invest in Laneige (lip sleeping mask) amazing product which will cure your dry lips instantly!)
Customer review from kiehls.com
Response from kiehls.com
Hi there! Thank you for sharing your experience with our Lip Balm #1. We’re really sorry to hear that it left your lips feeling drier. That’s certainly not what we want for our customers. We appreciate you taking the time to test it and share your honest feedback, and we’ll be sure to pass your comments along to our product team. If you’re open to trying another option, our Buttermask for Lips is a richer formula that many customers find more nourishing. You can view it here: https://tinyurl.com/yxe75h7u. Our customer service team would also be happy to help you find a better fit. Feel free to call us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We truly appreciate your feedback.
My favorite lip balm
Great product! Easy to use and effective.
Recommends this product
Customer review from bloomingdales.com