LancômeClarifique Pro-Solution Brightening & Dark Spot Reducing Serum, 1 oz

Response from lancome-usa.com

Hi There! Thank you so much for sharing your honest experience with our Clarifique Pro-Solution Serum. We know how much you wanted to love this, especially with your family’s long history with Lancôme, and we are truly sorry that the texture felt sticky on your skin. We understand that finding the right skincare is a very personal journey, and it can be disappointing when a product doesn't provide that comfortable, seamless feel you were hoping for. The "tacky" feeling can sometimes happen if too much product is applied or if it hasn't quite settled into the skin's barrier yet. However, we completely respect that every complexion reacts differently. We will certainly share your feedback with our labs to help us continue refining our formulas. We would love to help you find a different serum—perhaps something more lightweight or fast-absorbing—that honors your family tradition while actually working for your unique skin!

Response from lancome-usa.com

Hello TNGal! Thank you for sharing your early impressions of our Clarifique Pro-Solution Serum. We are so pleased to hear that your skin is already feeling smoother after just one week, though we certainly understand that getting accustomed to a new scent can take a little time. Since this concentrated formula uses PHA and Niacinamide to target skin clarity and dark spots, consistency is key, and you should begin to see more transformative results in tone and texture after about 4 to 8 weeks of daily use. To yield the best results, we recommend applying a full dropper to clean skin before your moisturizer, gently pressing it into the face and neck to ensure even absorption. We truly appreciate your honest feedback and your dedication to continuing the journey with this serum. We look forward to hearing how your skin continues to evolve!

Response from lancome-usa.com

Hello and thank you for sharing your honest experience with our Clarifique Pro-Solution Serum and for your incredible loyalty to our Advanced Génifique Face Serum! We are sorry to hear that the consistency and results of the Clarifique serum was not what you expected, especially when compared to your favorite Génifique formula. It is certainly disappointing when a product doesn't become a new staple in your routine, and we appreciate your detailed feedback regarding the texture and the brightening results. Because this advanced formula works to brighten and smooth the skin's surface, it typically takes 4 to 8 weeks of consistent daily use to see a significant difference in skin quality. We sincerely thank you for your honesty and for your continued passion for Lancôme. We hope you continue to enjoy the beautiful, visible results you already love from Génifique!