LancômeRénergie H.C.F. Triple Serum Eye, 0.67 oz.
Product details
Web ID: 18158357786 reviewssorted by Newest
Very disappointed and big waste of money
I am a fan of Lancome. I love all their cleansers and I have all of them. I also love their Absolute line, but this eye serum is the worst ever. It is supposed to produce 3 ingredients, but only 2 come out and the top third one doesn't give anything. I have been using it now for about a month, and I don't see anything different. I don't think I am getting all three ingredients. This was a very bad idea; why couldn't they just mix all three ingredients and sold it as one. Big waste of money, I should have bought their Absolute eye cream instead which is much better. This Triple serum eye cream is defective and unusable.
Customer review from lancome-usa.com
Smooth and refines
This triple eye serum layers well under my absolu eye cream.
Customer review from lancome-usa.com
bad try
good concept, but poor design. upgrade the pump to make sure all three dispense togeather!
Customer review from lancome-usa.com
Response from lancome-usa.com
Hi there! Thank you for sharing your feedback with us regarding our Rénergie H.C.F. Triple Serum Eye. We are genuinely sorry to hear that the pump design has not met your expectations and that you've experienced difficulty dispensing all three formulas together. We understand how frustrating it is when a high-performance product doesn't provide a seamless experience. Your comments regarding the pump mechanism are incredibly valuable, and we have shared this feedback directly with our design and quality teams for future improvements. We want to make this right and ensure you can enjoy the full benefits of the serum. Please call our dedicated Customer Care team at 1-800-526-2663 Mon-Friday 10am-7pm EST and provide the agent answering the phone with case number 45774920. It would be helpful if you had the product available when you call.
All three serums do not dispense.
I probably wouldn’t have noticed that all the serums dont dispense but I read another review that said the same thing and then watched a video on the serum and it is different. There must be an issue with manufacturing this product..? I’m sure it would be a good product if it worked properly.
Customer review from lancome-usa.com
Response from lancome-usa.com
Hi there! We appreciate you taking the time to reach out to us in regards to your Renergie Triple Serum Eye. We completely understand how important it is to get the full use out of your product. We would love to assist you further, please reach out to us directly at 1-800-526-2663 Mon-Friday 10am-7pm EST. It would be helpful if you had the product available when you call. We look forward to assisting you!
Love it
Love it
Recommends this product
Don’t buy
Only the clear sticky stuff comes out. The other 2 components of the serum don’t. Very disappointing, ineffective and expensive.
Customer review from lancome-usa.com
Response from lancome-usa.com
Hi there! We're so sorry to hear the Rénergie H.C.F. Triple Serum Eye not properly dispensing all three serums. We understand how upsetting this must've been to notice. We want to make sure this issue is resolved, so give us a call at 1-800-526-2633, M-F, 10AM-7PM EST for assistance and provide the case number #45538912. Please have the product available when you contact us. We look forward to hearing from you!
Amazing
Awesome product works better than I expected. Thanks
Recommends this product
Customer review from lancome-usa.com
Great firming cream
Seems to tighten skin around my eyes. Reduce puffy eyes- dark spots. Absorbs well. Only need a tiny amount smooth eyes
Customer review from lancome-usa.com