LinkBuds Open True Wireless Earbuds - Black
Product details
Web ID: 20166009Sony linkbuds open
Not good quality in audio super poor not loud enough
Customer review from sony.com
Response from sony.com
Hi Eduardo1r, thank you for reaching out to us regarding the audio quality of your WF-L910 earbuds. We sincerely apologize for any inconvenience you've experienced with the sound not being loud enough. To help resolve this issue, we recommend trying the following troubleshooting steps: -Ensure that your equalizer settings are fine-tuned to suit your listening preferences. You can effortlessly adjust these settings using our Sound Connect app. -We recommend resetting your earbuds by following the instructions provided in this link: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html If you continue to experience poor audio quality after trying these steps, please do not hesitate to contact our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones We are here to help you and ensure that you enjoy the best possible experience with your product. Thank you for being a valued Sony customer and for your feedback. Best regards, Estefany
Best Fitting
I have tried several different brands and models of buds and none have fit as well or as securely as Sony's Open Link buds. So glad I decided to try these, have not fallen out one time even when I'm active and the sound quality and ease of use is outstanding, yea Sony.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, JDtunes, Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds. With a modern, soft and ergonomic shape for all-day comfort and a magnificent audio quality, we are sure this Earbuds are the ones for you! Thanks for choosing Sony, have an amazing day! -DiegoV, Sony North America Customer Support
Great in the office
My scenario for the LinkBuds Open is for using them in the office. I work in an open-concept office with a lot of others. I don’t want the sound from video calls to distract my teammates. I like listening to music while I work but don’t want to be isolated from peripheral conversations. I don’t like having something in my ear all day like AirPods or the constant weight of over-the-ear headphones, which I do use on occasion when I need sound isolation. The LinkBuds Open have solved many of my needs with its unique design and I enjoy them quite a bit. I don’t find the fit to be perfect - takes a little adjusting from time to time and I don’t recommend them for walking around, at least not for my fit. I found the original LinkBuds to be a better fit. The sound is good, not great. But I use them daily and will definitely buy another pair when needed. Great design. Thank you, Sony.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi MilOnTheMoon, Thank you so much for taking the time to share your experience with our LinkBuds Open. We're thrilled to hear that their unique design has addressed your needs in an open-concept office setting, allowing you to enjoy music while still being aware of your surroundings. We appreciate your feedback regarding the fit and sound quality, as it helps us improve our products for our valued customers. We're continuously working to enhance our design and sound performance and your insights will be instrumental in this process. It's fantastic to hear that you'll be considering purchasing another pair in the future! Thank you once again for your thoughtful review and for choosing Sony. Best regards, Stephanie
Love these, have replaced my AirPods.
Found that AirPods Pro, or others with silicone tips, aggravate my inner ear, and that regular AirPods just keep moving about, particularly when running. These are great, I use different size fins (larger size delivered free by Sony, but unsure why they don’t just include them!?) to find the perfect fit. I also like the open style that lets me be in touch with the world around me. Occasional dropouts in the connection, but hoping this will be fixed via software update.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We are glad that you are happy with the fit and the quality of your WF-L910. Yet, we are sorry to hear that sometimes you experience connection dropouts. You can try these troubleshooting steps in an attempt to fix the issue: - Ensure you're on the latest update: https://cutt.ly/Vrfx5YlD - Resetting the headset: https://cutt.ly/Crfx5H1U - Initializing the headset to restore factory settings: https://cutt.ly/Orfx50iK If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Original Version was Better
I had previous version of the LinkBuds Open and loved them. The various sizes of rubber fittings that came with the ear buds allowed you to change them out for a dialed in fit that was both comfortable and secure. Unfortunately, the left ear buds quit holding a charge after about a year of use. When purchasing a new pair, i discovered the design had changed. In my opinion the new design is a regression from the original. There aren't adjustable fittings..just a one size fits all approach that attaches to a different part of the ear. This causes the ear buds to be far less secure when using them during physical activity such as trail running, hiking, and working in the yard. I can secure them to the part of the ear the original version was designed for, but it makes them less comfortable and changes the angle of how they rest in your ear, which reduces the sound quality. The design change wasn't warranted in my opinion..a classic case of "if it ain't broke, don't fix it."
Customer review from sony.com
Response from sony.com
Hi, CoDee, Thanks for reaching Sony. We would like to apologize for any inconveniences encountered with the wfl910. We appreciate the comment and the time spent, as we value each customer's opinion. We can definitely take the opinion into consideration for further reference, as Sony always strives to deliver the best quality products. Thanks for choosing Sony, have a great day. -DiegoV, Sony North America Customer Support
Do research
I bought this headphones about 4 months ago and the speaker in the left side blow or something. Try contact sony for warranty and still nothing from them.
Customer review from sony.com
Response from sony.com
Hello Barrarix, we're sorry to read the LinkBuds WFL910 are not working properly. You can email us at socialsupport@am.sony.com with your name, username, model number, issue and telephone number, so we can assist you better on this matter. Thank you for your understanding, we'll be waiting for your message. Regards. -Jenn
Great product from SONY
I buy it for my use while riding motocycle with its design I’m able to hear my surrounding this provide safety n alert during riding love it Always able to enjoy my muzic, movie and stay connected with my surrounding at the same time great product from sony
Recommends this product
Customer review from sony.com
Different experience
Need some technic skill to put on earbuds. Have to practice more.
Recommends this product
Customer review from sony.com