Michael KorsMen's Classic-Fit Wool-Blend Stretch Solid Suit Separates Pant
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Product details
Web ID: 15920114Never find pants long enough
Perfect!
Nothing but problems with online service.
I purchased this online and there were a series of problems in getting it that all relate to poor management decisions.. First was poor email about pickup. It clearly says I need to have my drivers license. It does not say anything about anything else. I get to store to pickup and am told I have to have the email that has a bar code in it.. And, by the way, the first three times I went to the store I could not find any employee anywhere around the store to handle the pick up desk. I had to go searching for a person. This was a two piece suit and the pieces came separately. Email said I could wait until both were at store. I week after I pick up the coat I get email about one day left until send it back. But have not heard about the pants. So I went in to the store to pick up coat and got the previous. Day after I picked up the coat the email about the pants finally came. So I went in again. The email explicitly says to pick up at Men's store. I get there at the Men's store and they tell me no, it is over at the Women's store (in this mall Macy's have physically separated men and women stores). So I go over and get it. So too few staff, poor email communciations I will not be using online at Macy's again.
Aesthetic modern and stylish
Quality
Recommends this product
Pants
Pants felt and fit great.
Recommends this product
Michael Kors suit separate slacks
Great quality, good tailored work and great fit
Recommends this product
Macys sent me the wrong item
I wouldnt be able to rate this because I'm still missing my suits I ordered for my wedding
Response from Macy's
Dear valued customer, We appreciate your recent purchase and feedback about your shipping experience. If you still have questions, or want more information about our shipping and delivery policies, you can visit our help center or call us at 1-800-289-6229, 9am-12am ET, 7 days a week. Thank you and happy shopping, Macy’s Customer Service
Clothing is fine but Macy's burned me
The suit trousers are fine; maybe a little 'billowy' if that makes sense. I wanted to use this review to express frustration with Macy's about the lack of transparency and deception on the website. I ordered the suit separates (jacket, trousers, and vest) only to learn that the vest was on backorder and then later was notified by Macy's that the vest wouldn't arrive for quite some time. I ordered this suit specifically for an event (weeks ahead of time) and the website said nothing about the vest being unavailable or on backorder. When I got an e-mail from Macy's saying it was delayed, I went to their website, found the vest and it still showed as available with nothing indicating it was on backorder. Fortunately, I was able to source the vest from another online retailer and it arrived in time so that I could cancel my order with Macy's for the vest.
Recommends this product
On average, customers rate the Lightweight/heavier weight of this item as Heavier weight.
Lightweight/heavier weight
On average, customers rate the Too short/too long of this item as Too long.
Too short/too long
On average, customers rate the Runs small/runs large of this item as Runs large.
Runs small/runs large
Macy
You haven't delivered any items on the order. Worse, your system is not mindful enough to know my order has not delivered to prevent a review survey from being submitted Purchased Mar 6 with promised 3 - 6 days to deliver on all items. • Immediately after order placed, 1 item immediately went to Backorder, expected delivery March 19 • The 3 orders remain in "On The Way" status, every day after the 6 day delivery promised keeps getting missed • 1 item doesn't even update correctly. Still shows expected delivery March 13, which has long past. • I am surprised macy's remains in business. I would expect not for long
On average, customers rate the Lightweight/heavier weight of this item as Heavier weight.
Lightweight/heavier weight
On average, customers rate the Too short/too long of this item as Too long.
Too short/too long
On average, customers rate the Runs small/runs large of this item as Runs large.
Runs small/runs large