Mr. ChristmasPoinsettia Illuminated Arch
$776.00
Size:No Size
Offers & perks
$10 Star Money for $100
See offer details
Product details
Web ID: 232792792 reviews
Sylvie
2 months agoHard build
I bought this and it's so hard to build. I still haven't figured it out the instructions say to connect number but all tubes are lettered not numbers. So confusing. I can't find any how to videos on line.
Customer review from mrchristmas
Response from mrchristmas
Mr. Christmas E-commerce Team1 month ago
So sorry for the confusion and frustration the assembly process has caused. Our customer service team would be happy to walk you through the setup step by step and provide clarification. Please reach out to us at customerservice@mrchristmas.com with your order receipt, and we’ll make sure you get the help you need to assemble the arch. Thank you!
Looks great in the end but had problems
Once complete it looks really pretty. As the other review stated, the instructions were confusing by naming the parts by numbers but they are labeled with letters. I don’t know why they just wouldn’t stick with letters. I had to look at the diagram to figure out the correct order. Two of the gold ornaments were unglued and one was cracked. The poinsettias are all hot glued. It doesn’t look like quality work. Some of the poinsettia hooks were not in the correct direction to be hooked on to the pole. Right now some only have one hook hooked on. The ground stakes it came with are definitely not enough to keep this thing steady. It’s heavy once up. Luckily I planned on using my large 12” u-shaped rebar stakes from Halloween to keep it secure. The tethers worked great. I probably would not recommend given the problems I encountered.
Customer review from mrchristmas
Response from mrchristmas
Hi thank you for your feedback and for taking the time to share your experience. We’re sorry to hear about the issues you encountered with our poinsettia arch. Please send images of the affected parts to customerservice@mrchristmas.com and we’ll see what we can do to make this right for you. We appreciate your patience and want to ensure you have the best experience possible. Thanks