Vertuo Lattissima Coffee and Espresso Machine by De'Longhi
Product details
Web ID: 16354130Great experience
My husband and I love our new Nespresso Vertuo Lattissima. The set up videos easily took us through all needed set up and use of the machine. It worked just as described and we were impressed with the design and ease of care.
Recommends this product
Customer review from bloomingdales.com
Easy to use
Great machine, easy to clean and i like that its quick and you save money by making coffee yourself at home. I like how its not simple plain coffee and its flavorful
Customer review from influenster.com
No guidance
It is difficult to understand how it work. There is no guidance on the machine.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your impressions with us, Yama. Be sure we appreciate your comments about the Vertuo Lattissima's design, as it’s helpful for us to improve our products and customer experience. We’ll gladly consider your feedback for further review. Alongside the machine's user guide, trust that you’ll find helpful written and video tutorials in the Machine Assistance section of our website. Our machine specialists are also available 7 days a week at 1.855.325.5781 if you need additional support for your device. Our dedicated team will be happy to help!
Great when it works
Constantly breaks down and flashes light combinations that are not listed in troubleshooting guide or anywhere online!! This is the worst machine out of the 3 I’ve owned by Nespresso over the past 6 years.
Customer review from Nespresso USA
Amazing!
I purchased this as a gift for my Dad, and he absolutely loves it! The espresso tastes amazing with so many flavor pod options, and the milk frother works perfectly.
Customer review from influenster.com
Very Disappointed with Quality
I loved this machine but started having problems within a couple months of using. Mainly with water leaking all over my counter and floor, in between uses. I have been sent a replacement, and again within a few months, I am having the same issue with the new machine. I Topped off the water container in the morning, and 1.5 hours later, half of the water in the dispenser had been emptied and leaked all over the counter. I don’t understand why Nespresso can’t make a machine that actually works. I have been a customer for almost 15 years and this is the third machine in a row, I have had to have replaced due to malfunction. It’s absolutely ridiculous and very frustrating.
Customer review from Nespresso USA
Response from Nespresso USA
Thank you for your review and honest feedback. We are disappointed to learn about your recent experience with your Vertuo Lattissima no longer functioning, and that you are now encountering the same issue with a replacement machine. We sincerely apologize for any frustration or inconvenience this may have caused you, and we want to reassure you that we are dedicated to ensuring complete customer satisfaction, deeply regretting when that is not achieved. Our Machine Experts are available 24 hours a day, 7 days a week, and if you would like to discuss additional options based on your warranty with a supervisor, please feel free to contact us at 1-800-562-1465 between the hours of 9 AM and 6 PM. We are confident that we will find a satisfactory resolution, enabling you to return to enjoying your Nespresso coffee ritual. For your convenience, our toll-free number is available 24 hours a day, 7 days a week.
Versatile and Amazing Technology!
I stopped drinking coffee years ago...I just thought I didn't like it anymore because I didn't enjoy the bitter taste, so I became a tea drinker. That is until I discovered Nespresso. I LOVE LOVE LOVE my machine, it seriously brings a little special and joy into each day. Best money I have ever spent!
Recommends this product
Customer review from Nespresso USA
Awesome Coffee
I absolutely love this machine. It is the bomb. Makes great tasting coffee, too. I clean after every cup and it has been working like a dream. I have had a Vertuo Plus and this Vertuo Latissima. I love waking up to a superb cup of coffee to enjoy. Eat your heart out Starbucks. Nespresso has you over the fire.
Recommends this product
Customer review from Nespresso USA