NinjaCFN601 Espresso & Coffee Barista System, Single-Serve Coffee & Nespresso Capsule Compatible
Product details
Web ID: 15508131Would not recommend
Do not purchase this item if you plan on making espresso for more than 1 year. The espresso function malfunctioned after 1 year of using it and past its warranty so they only offered 30% off. Why repurchase if it is just going to break again??Upon further research and looking at reviews, this is a VERY common issue. It appears Ninja has not been taking their feedback seriously and is not fixing this issue for this particular model. It was good while it lasted but not worth the money since it won’t last long!
Customer review from Shark Ninja
Response from Shark Ninja
Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear about the trouble you experienced with your Ninja Espresso & Coffee Barista System, especially after only a year of use. We understand how disappointing this must be, and we appreciate you letting us know. We’ll be sure to share your feedback with our team so they can review it further. Kind regards, Ninja Kitchen
Lasted just over one year
Lasted just over one year. The unit can no longer puncture the nespresso pods so it can’t make espresso any longer. Company offered 30% off only. Can not be serviced. I will never buy another Ninja. A horrible ripoff unit
Customer review from Shark Ninja
Response from Shark Ninja
Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja is no longer able to puncture Nespresso pods, preventing it from making espresso, and that it cannot be serviced. We understand how disappointing and frustrating this experience must be, and we want to help make things right. Please know that we will absolutely share your feedback including your concerns about the 30% discount offered on a replacement with the relevant internal teams. If there’s anything we can do to improve your experience or if you’d like to share additional thoughts, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.ca/en-CA/contact-us. Kind regards, Ninja Kitchen.
Great when it worked
We used ours daily, until we couldn’t. About 13 months of use. Now it won’t power on. Zero lights. Known working outlet, nada. My guess is some sort of thermal fuse was tripped making it completely inoperable. Pretty sweet how the warranty lasts a year and not long after that year the entire thing is kaput, unfixable, and now a paperweight on my kitchen counter. Loved it while it worked but won’t buy again. If it’s failing for no reason at this point in time, it’s by design.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Curmudgeon, Thank you for taking the time to leave your feedback. We’re very sorry to hear about the issue you’re experiencing with your machine, especially after using it daily. This is certainly not the experience we want for our customers. Please try the troubleshooting steps in the link below to see if this resolves the issue: https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide If the issue continues after troubleshooting, the page will direct you to our Customer Support team. Even though your warranty has ended, we will still be happy to assist you further. Kind regards, Ninja Kitchen
Disappointed
Didn’t even last a year, we get an error message and have to reset the clock every time to get it to work now. So disappointing, we love Ninja products and have a bunch of them. Not this one though.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Mike, Thank you for taking the time to leave a review on the Espresso & Coffee Barista System. We’re really sorry to hear that you're encountering error codes on your coffee machine. We know how disruptive this can be, and we want to help get everything back up and running smoothly for you. To resolve the issue as quickly as possible, please reach out to our support team through our official support page. One of our agents will be happy to assist you directly. You can also explore our self‑help guide, which includes troubleshooting steps for error codes on your unit. We truly appreciate your patience and the opportunity to make your mornings right. You’ll find all relevant links listed below. Self-Help Guide: https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen
Great while it lasts (two broke before a year old)
Great while it lasts. First one just kept giving errors after several hours troubleshooting with support. The warranty was honored and.a new machine was sent but unfortunately less than a year of owning that one, it now will not brw any pods.
Customer review from Shark Ninja
Response from Shark Ninja
Hi Jazz, Thank you so much for taking the time to share your experience with us. We’re extremely sorry to hear that your replacement Ninja is not brewing pods. We completely understand how frustrating this can be especially when you’re looking forward to enjoying your coffee, and we sincerely apologize for the inconvenience this has caused. Please know that your feedback is important to us, and we will be sharing it with the appropriate teams internally. In the meantime, we recommend reviewing our self‑help troubleshooting guide below, which walks through a few steps that may help resolve the issue: https://support.sharkninja.ca/en-CA/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide-ca. If the issue persists after trying these steps, please follow the instructions at the end of the guide to connect with our support team. They’ll be more than happy to assist you further and help get things back on track. Kind regards, Ninja Kitchen CA.
One of the worst purchases we've ever made
This items is defective. It keeps shutting off and we're unable to make even a cup of coffee. Additionally I can't run the cleaning cycle.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Lata, Thank you for taking the time to leave your feedback. We sincerely apologize for the issue you’re experiencing with your coffee system and understand how frustrating it can be when it shuts off unexpectedly and prevents normal use, including running the cleaning cycle. To help address this, we recommend reviewing our troubleshooting guide, which covers steps that may resolve power and operation issues: https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further. Kind regards, Ninja Kitchen US
Great machine but...
I’m leaving this review as an FYI for anyone considering this machine. We purchased it in November 2022 and absolutely loved it at first. We followed all cleaning instructions and it worked great—until it didn’t. One day, while sitting in our living room, the machine randomly turned on, started beeping, and had flashing lights. After checking troubleshooting options, there was no clear fix for this error. We contacted Ninja, and they told us the unit could not be repaired and would need to be replaced. They offered a 30% discount toward a new machine. While we appreciate the discount, it raises concerns about durability. We don’t use the machine daily, so having it fail after only a few years is disappointing. If you’re okay with potentially replacing a machine every few years, this may still work for you. Otherwise, you may want to keep looking.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Marie, Thank you for taking the time to leave your feedback and for sharing your experience in such detail. We sincerely apologize for the inconvenience and disappointment caused by the unexpected behavior and failure of your machine. We understand how concerning it can be to experience an issue like this, especially after following proper care and cleaning instructions and having initially enjoyed the product. Your comments regarding durability and long-term reliability are important to us, and we’ll be sure to pass this feedback along to our product team for review. If you would like us to take another look at your situation or explore any additional support options, please don’t hesitate to contact our customer service team using the link below: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen US
Just Meh!
I bought this in November, the espresso side started acting up. Contacted them, finally got it figured out and after I cut the cord, they sent me a new one. This one isn't much better, when I close the coffee side it leaks.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to leave a review. We’re devastated to hear that you’ve had to deal with issues not only with your original unit but now with the replacement as well. It’s completely understandable that discovering leaks on the coffee side would be incredibly disappointing. You deserve a product that works reliably, and we appreciate you sharing what’s been happening. We’d like to take another look and help get this resolved for you. Please use the link below to our support page, and follow the steps outlined in the guide for troubleshooting. https://support.sharkninja.com/article/CFN600-Series-Ninja-Espresso-Coffee-Barista-System-Troubleshooting-Guide?redirect=false Kind regards, Ninja Kitchen