DualBrew Hot and Iced Coffee Maker, Single-Serve, compatible with K-Cups and 12-Cup Drip Coffee Maker - CFP101
Product details
Web ID: 16701554Ratings & Reviews
53 customer images
Terrible
Worst coffee maker ever, would not recommend at all
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to leave a review. We’re unhappy to hear you’re experiencing issues with your Ninja Coffee Maker, and is not satisfied with its performance. We understand how frustrating this can be, and we want to make things right. Your feedback is invaluable, as it helps us improve our products and services. In the meantime, please refer to our self-help guide linked below for troubleshooting steps that may resolve the issue: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide If the problem continues after trying those suggestions,kindly follow the instructions at the end of the guide to reach our support team. Kind regards, Ninja Kitchen NA.
Lemon!! Beware!!
While this coffee pot has all the bells and whistles, it doesn’t work right. it overflows if you make a full pot 75% of the time, the delay didn’t work this morning and i woke up to a hot empty pot on the warmer. My mom was dying of cancer when i bought this, so i have no idea what i did with the receipt, so am stuck with this overpriced hunk of garbage 🤦♀️
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to leave a review. We’re disappointed to hear that the delay function didn't work this morning, and you woke up to a hot empty pot on the warmer. This isn’t the experience we want our customers to have, and we want to help make things right. We recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/CFP100-Series-Ninja-DualBrew-Hot-Iced-Single-Serve-Coffee-Maker-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen NA.
Too many parts!
So many parts! I don't like needing to switch out the assemblies between brew types. So many parts to wash, keep track of, and store in my already busy kitchen. Missing the simplicity of my Keurig! And the water reservoir is difficult to clean, so many corners and difficult to get under the seal.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, We’re so sorry to hear that the coffee system feels complicated and that cleaning the water reservoir has been frustrating. We completely understand how important simplicity and ease of use are, especially in a busy kitchen. Thank you for sharing this feedback. It’s very valuable, and we’ll make sure it’s passed along to the relevant teams for review. Your experience helps us identify areas where we can improve both design and functionality. Kind Regards, Ninja Kitchen US.
Defective reservoir valve
Reservoir check valve leaks out of the box. All other features seem to work well.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time to leave a review. We’re so sorry to hear about your experience with your water reservoir and understand how frustrating this must be. According to our records, we see that your case has been addressed by our support team. Please rest assured that we’re working diligently to replenish our stock to have this rectified soon as possible. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right. Kind regards, Ninja Kitchen US
Excellent maker
Just bought this coffee maker. Was skeptical at first. But it has so far paid for itself. Coffee taste better. Tea is great in it. Easy controls. This machine is awesome. Compared to competitors. This one blows them out of the park when it comes to quality of the product.
Recommends this product
Customer review from sharkninja.com
So far so good so yam
We have had this coffee machine for almost 3 weeks and we love it! We hope to keep thinking that for a long time.
Recommends this product
Customer review from Shark Ninja
Good coffee, frustrating design
I’ve been using the Ninja DualBrew for a while now, and overall it makes great coffee. The hot and cold brew options both taste really good, and I love having the flexibility to switch between them. My only wish is that the cold brew setting dispensed a bit more coffee — it always feels a little short. My biggest complaint is the pod lid. It gets so stuck that when I try to open it, it actually lifts the whole machine off the counter and comes down with a thud. I’ve cleaned it daily and tried everything I can think of, but nothing has fixed that issue. It’s frustrating, and honestly the main reason I’m giving it 3 stars instead of 4 or 5. Great coffee, but the pod-lid design really needs improvement.
Customer review from Shark Ninja
Response from Shark Ninja
Hello, Thank you for taking the time to provide your feedback. Each brew size is optimized for its corresponding brew style. The rich brew will produce slightly less output for stronger coffee, for example. We’re disappointed to hear about your experience with the pod lid, and we’d like to make sure it’s working as it should. Please give our team a call at 1-855-520-7816 so we can help with this. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen
Terrible, do not buy
Thought we would change up our coffee maker from a Keurig to this Ninja coffee maker. The k-cup feature is absolutely garbage. We can never get a cup of coffee without coffee grounds. The maker requires cleaning frequently. A HUGE safety concern is that the pressure builds up when making a kcup and then the top pops up and hot coffee splashes everywhere. A lawsuit waiting to happen. Spend your money on something else.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We’re disappointed to hear about how our Ninja let you down, it’s not the standard we hold ourselves to. We hear your concerns, and we will make sure our team investigates this further. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen