PortmeirionBotanic Garden Assorted Dinner Plates, Set of 6
Product details
Web ID: 12446548replacements
plate arrived broken, and Macys would not replace it, nor give me a refund on that one plates price. It took four phonecalls to get any finacial adjustments. The 5 plates arrived intact, but differ from my original plates (circa 1980) that I have used daily for the past 40 years
Response from Macy's
Our sincere apologies for the difficulties with your order. We understand how upsetting it must have been to receive a broken plate and to have to make multiple calls to get any financial adjustment.
Additionally, we appreciate your comments about how these plates differ from your original ones. Your feedback is valuable, and we’ll share it with our team. Thank you for being a Portmeirion collector for all these years!
GREAT price for beautiful dishes
Portmeirion dishes are always beautiful and well made. Macy's seems to have the best prices for them
Recommends this product
Been buying since 1990
These are so beautiful and made in England, very solid quality
Too BAD
Ordered 1 set all plates damages. Ordered a second set same issue all plates damages
Response from Macy's
Hello, we are so sorry to hear your plates arrived damaged, as we understand the frustration when items are broken. We take every care to package our items thoroughly and this is unusual for this item. Please contact customer service who can help with replacements. We appreciate your feedback and hope you give our products another try in the future.
Beautiful Portmeirion Dinner Plates
I have had the Botanic Garden Portmeirion dish set for years and never grow tired of it. I ordered six portmeirion dinner plates to replace some old and faded ones. They came quickly and at a competitive price from Macy's. Very pleased!
Recommends this product
Perfect!
I purchased two sets of dinner plates to replace my old set because the pattern had worn off after years of daily use. These arrived on time and very well packaged.
Recommends this product
Perfect
Beautiful! Love these dishes.
Portmeirion Plates Arrived Damaged
I ordered 6 new Portmeirion plates and the bottom three were broken. The large shopping box had no physical damage. As I opened the inner box with the plates in it you could hear the broken pieces moving around. The inner box from Portmeirion did have damage. It appears that the box had damaged plates before being shipped to me. I filled out and sent in a damage report the next day. In the report I had several pictures of the damaged plates, the boxes, copy of the invoice. It has been almost a week and there has been no response from Macy's. Very disappointing ! I guess I will have to bring them to a local Macy's and try to return them or get replacements for the damaged ones.
Response from Macy's
Thank you for sharing your experience. We’re very sorry that your plates arrived broken — we know how disappointing it is to open a new order and find items damaged. We appreciate your feedback as it helps with our shipping processes and for future orders. We sincerely apologize for the inconvenience and hope the issue is resolved for you quickly.