2 reviews
KJ
1 year ago from New york
Verified PurchaserYes
Heated mattress pad.
Did not work. Bought it for my son
Response from Macy's
JLA Home1 year ago
Hi KJ, Thank you for your feedback, and we're sorry to hear that the product didn’t work as expected. We understand how disappointing that can be, especially when you purchased it for your son. If you'd like assistance with a return or exchange, please reach out to customer service team at 866-456-8852 or via email at jlacs@jlahome.com. Our representatives are available Monday through Friday from 7:00 am to 3:30 pm (PST) and are ready to assist you with your case to ensure a prompt resolution. Your satisfaction is important to us, and we thank you for your patience and understanding as we work to address this issue and make it right.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Picture is Misleading
This mattress topper is ONLY for heat. There are no options for cooling. It works ok, I prefer my heated blanket over this. It does fit nicely on a deep mattress though.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Response from Macy's
Dear Customer, Thank you for sharing your thoughts with us. I’m sorry to hear that the mattress topper didn’t meet your expectations in terms of cooling options. Our mattress cover has 10 heat settings for chilly nights and cool-touch fabric for warmer weather. We’re glad to hear it fits well on your deep mattress, though! If you’re looking for cooling options in the future, we’d be happy to assist you in finding a topper that suits your needs.