HydroVac™ MessMaster® Cordless 3-in-1 Vacuum, Mop and Self-Cleaning System, WD261
Product details
Web ID: 18155211Might have gotten a lemon
I expected a bit more from this model. I'm a diehard Shark fan and got this as my Christmas gift 6 months ago. It DID NOT work on my hardwood floors. The mop function didn't pick up dirt, as promised, and the water just leaked all over the place. I took it to work as the floor is perfectly smooth and flat, but it still leaks and leaves dirt. I may have just gotten a lemon, I'm not sure, but I've stopped using it cuz I'm tired of mopping afterwards.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark HydroVac MessMaster. We will absolutely share the feedback you’ve provided with the relevant teams for review. Please give our team a call at 1-855-427-5127 so we can help with this. Kind regards, Shark Clean
Very good product
Great Produce that does what it is advertised to do.
Customer review from sharkninja.com
Junk. Pure junk.
Bought the original unit a few months ago (5-6) and it worked okay ish for 3-4 months, then it worked it's own grave,spewing water and bubbles out of the motor when the dirty tank was empty. Called support, they were great, sent out a new unit. Not even 2 months or roughly 15-20 uses, the motor starts SCREAMING for mercy on the new unit, called support and they stated it's nearly a 200 dollar part, but still warranty able, but I would have to cover shipping costs, even though it's a manufacturer issue! These things are junk! Work until they don't. (They don't more than they do.) Don't recommend unless you want to deal with multiple issues.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark HydroVac. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean
electrick charger no good
Charger breaks easy !! it breaks so easy in few weeks
Customer review from sharkninja.com
Response from sharkninja.com
Hello Bob, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with the charger for your Shark HydroVac. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
Eh
It was ok for a quick clean , it didn get dried sticky juice or soda off the floor hardly , it doesn’t clean tile floor like in the cracks. And leaves a good 2-3 inches dirty from edges of walls and corners. Even after self clean if you leave sit for 2-3 a forget to clean the whole thing yourself it grew mold in just a couple days . To sweep the edges then vacuum mop them to clean out every piece of this mop was to much so much easers just to sweep with a broom get the mop out dump an go .
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark HydroVac. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
Not great
I got this vacuum to minimize the time it takes me to vacuum and mop when people are coming over. It is advertised as pet hair friendly but the only thing it does is leave the hair pressed to the floor. It vacuums maybe 20% of the dog hair, and half of that hair gets spit out again. It might work for you if you do not own any pets.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you're having trouble with your Shark HydroVac. We'll absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean
Pretty great but roller stays wet
The roller is too wet even after cleaning on the base, and it leaves a puddle under the mop. It starts to stink because the mop roller is over the wet and it doesnt dry fast enough. I am going to order a second roller so I can switch them out to give time to dry. Other than that, I thought my floors were pretty clean using the cedar mop w seperate water chamber, but I was wrong. My floors were so nasty on first use. Now I use every day or 2 and its still gross but not like the first time.
Recommends this product
Customer review from sharkninja.com
Great product easy to use does a good job
This works great on my hardwood floors doesn't leave much water behind so it dries quickly. Does a really good job cleaning is quick and super easy to change the water and feel the clean water tank. The only thing I see that is wrong is when you put it back in the charger and push the self cleaning button, it leaves a bit of water in the tray. Which then causes you to have to take the tray and wash it out often or it will stink and it dries and makes the tray dirty
Customer review from sharkninja.com