SharkHydroVac™ MessMaster® Cordless 3-in-1 Vacuum, Mop and Self-Cleaning System, WD261
Product details
Web ID: 18155211Best Floor Cleaner on the Market for the Price
I have had this vacuum for a year now and it is a game changer. Anyone that complains about cleaning it is either crazy or lazy. Super easy to clean and take apart. I had an issue with it leaking a little after a year and Shark is replacing it. Still under warranty apparently. You can't find service like that these days. It took less than a day for the company to get back to me and replace their product. I have tile floors, so I cannot speak to carpet or rugs, but this is the best wet/dry vacuum I have ever owned. Well worth the money. I use their cleaning solution, but have heard the same results with other solutions. It the brand name solution does not have an odor or leave a residue. If you don't want to spend all day vacuuming and mopping the floors I would invest in this product.
Customer review from sharkninja.com
Disappointed
I had been searching for a wet-dry vacuum for a while, and my fiancé gifted me the Shark HydroVac for Valentine’s Day. Although it wasn't one of my top 4 choices, I was grateful for the gift. Due to a month of family medical emergencies, school, and work, I only recently had the chance to assemble it. Unfortunately, the experience has been disappointing. The sensors are misreading the tank levels claiming the dirty tank is full and the clean tank is empty when I didnt even use it yet. Even with the 'booster' mode on, it failed to remove stains that I easily wiped away with a baby wipe. Water was coming out clean despite using it on a high traffic area. There is also water on the chargi g deck when placing the vacuum to charge. The battery life is very poor despite a full overnight charge. I really wanted to love this gift, but it simply isn't performing. The price does not match performance. Very sad.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share your experience. We are truly sorry to hear how disappointing this has been, especially after receiving the HydroVac as a meaningful gift. It is completely understandable that, after a busy period and finally finding the time to assemble the unit, you expected it to work the way it should. The issues you described with the sensors, tank readings, cleaning performance, water output, and battery life would be frustrating for anyone. This is not the level of performance we want you to have, and we want to help make things right. To move forward quickly, we encourage you to contact our support team through our official support page so one of our representatives can assist you directly. Our self‑help guide is also available if you would like to review steps at your own pace. All helpful links can be found below. Self-Help Guide: https://support.sharkninja.com/article/WD260-Series-Shark-HydroVac-MessMaster-Cordless-3-in-1-Cleaner-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Home
Hate it!
I was so excited about my Shark Hydrovac when I first bought it. But it has been NOTHING but a pain in the butt. I use the self-cleaning option and then I take it apart and clean the removal pieces and let dry everytime I clean. But it continuously spits dirty water on the floor, it can not pickup spills without just spreading it around, and it's constantly cutting off saying the dirty water is full, even when the tank is completely empty. I've checked for clogs and there are none. I wish I would've waiting and bought something better but we've loved Shark products in the past and thought this would be a great tool. But I have been very disappointed. The box was thrown away so there's no way to return it.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Jade, Thank you for taking the time to leave a review. We’re truly sorry to hear that you’re disappointed with your HydroVac. The issues you mentioned, such as dirty water spilling onto the floor, difficulty picking up messes, and the unit shutting off with a false full tank error, sound incredibly frustrating. We understand how disappointing this experience must be. We’d really appreciate the opportunity to help resolve this for you. We recommend reviewing the self-help guide below to troubleshoot the issue you’re experiencing. If the steps don’t resolve the problem, please follow the directions at the end of the guide for further assistance: https://support.sharkninja.com/en-CA/article/WD260-Series-Shark-HydroVac-MessMaster-Cordless-3-in-1-Cleaner-Troubleshooting-Guide-ca Kind regards, Shark Home
Good idea. Bad functioning
I used this 3 times. The first time it worked good. The second and 3 rd time it didn’t suck up the water from the floor. It left puddles of dirty water on my floor. Yes I cleaned it out very well. I would have added the pictures of water but it didn’t allow me to.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Nami, Thank you for taking the time to leave a review. We're disappointed to hear that your MessMaster didn’t suck up the water after the second and third use, even after thoroughly cleaning the unit. We completely understand how this situation can negatively affect you, and it’s certainly not the experience we want for our customers. You can consult our self‑help guide, which provides detailed troubleshooting steps regarding suction and other issues. We greatly appreciate your patience and the opportunity to address this matter. Self-Help Guide: https://support.sharkninja.com/en-CA/article/WD260-Series-Shark-HydroVac-MessMaster-Cordless-3-in-1-Cleaner-Troubleshooting-Guide-ca Kind regards, Shark Home
Not what I expected
I bought this about a month ago. While I was expecting a heavy duty mop vacuum, I do understand my expectations were over the top! However, I feel this vaccum doesnt even do the BARE minimum! It should just be a cordless stick vac, the suction is pretty good, however the only way your floors will be left CLEAN is if you scrub them or use a mop first. The wet feature I feel is more just for spills and then you clean the area with something else! Its ok for little everyday use. Definitely not for cleaning days!
Customer review from sharkninja.com
Response from sharkninja.com
Hi Ash, Thank you for taking the time to share your experience with us. We appreciate you giving the HydroVac MessMaster a try, and we’re sorry to hear it hasn’t met your expectations. We understand how frustrating it is when the wet feature doesn’t deliver the level of cleaning you were hoping for. The issues you’re describing, needing to scrub or mop afterward, isn’t the experience we want you to have. We’d like to take a closer look at your unit and see what might be affecting its performance so we can help find a solution. Please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Warm regards, Shark Home
I bought this an hour ago and after troubleshooting myself, and calling the hotline it still will not work. There is no water coming out of the clean water tank. I’m very disappointed because I wanted one of these for a long time and I saved my money up to buy it. I really need to give this zero stars.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear your unit isn’t releasing any water from the clean water tank, especially after you already tried troubleshooting and called in for help. We understand how disappointing this is, especially when you’ve been looking forward to owning a HydroVac MessMaster for so long. Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/WD260-Series-Shark-HydroVac-MessMaster-Cordless-3-in-1-Cleaner-Troubleshooting-Guide-ca Kind regards, Shark Home
Warranty replacement
Second machine this year. First one quit working after 7 months. Warranty replacement. We'll see.
Recommends this product
Customer review from sharkninja.com
Response from sharkninja.com
Hi Steve, Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’ve had issues with your HydroVac MessMaster and needed a replacement so soon. We understand how frustrating that is, and we appreciate you letting us know about your experience. Kind regards, Shark Clean
Terrible product. Needs to be taken off the market
Ive warranted this one out 3 times. First time was the belt broke. Found that out when we decided to take it apart. 2nd was the roller stopped spinning. Sent a brand new one. That one just broke because for some reason the vacuum would drain the clean water tank. We'll unfortunately it must have caused some water damage and now it makes a loud grinding noise. No more chances. Ill go back to Tineco
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear how exhausting this experience has been. Having to warranty a product not once but three separate times is incredibly frustrating, and dealing with repeated issues, would wear on anyone’s patience. After putting in so much time and effort trying to make it work, we completely understand why you’re feeling done with the situation. We’d still appreciate the chance to review what happened and see how we can support you moving forward. When you have a moment, please contact us using the link below so our team can take a closer look and go over possible next steps. Your feedback is valuable, and we’ll be sharing it with the teams responsible for future product decisions. https://support.sharkninja.com/contact-us Kind regards, Shark Home