SharkHydroVac™ MessMaster® Cordless 3-in-1 Vacuum, Mop and Self-Cleaning System, WD261
Product details
Web ID: 18155211Not worth it
I brought this almost a year ago. And I had to return it and get another because it didn’t work correctly it seems as if someone else had it and broke it and returned it. I then got the new one it work well for three months and now it don’t and I stuck with a 350 machine that doesn’t work. I feel as if I wasted my money. When I thought it would make my life easier.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Patty, Thank you for your review. Experiencing issues with not just one unit but two, especially after investing in something meant to make life easier, would leave anyone feeling frustrated. It’s completely reasonable to expect long-lasting performance, and your experience doesn’t reflect what we want for our customers. Our team would really like the opportunity to review what happened and explore options to assist further. When you’re able, please reach out to us at https://support.sharkninja.com/contact-us so we can take a closer look and help work toward a solution. Kind Regards, Shark Clean US.
Much better than the former one
Not loosing the water like the former one. Not need to push it running itself.
Great Tool/not durable
I recently retired to care for my disabled veteran, and having tools that make everyday tasks easier is very important to me. The Shark HydroVac MessMaster was extremely convenient, as it both sweeps and mops in one step, saving me time and effort and helping me keep our home clean with less physical strain. Unfortunately, the bottom carriage that covers the roller began to break off, and I can no longer use the machine. While it was very helpful while it worked, the durability of that part was disappointing.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Noe, Thank you for taking the time to leave a review. We’re devastated to learn that the bottom carriage covering the roller has started to break, making it impossible for you to use your Shark HydroVac MessMaster. We understand how important this product is for simplifying daily tasks, especially as you care for a disabled veteran, and we apologize for any difficulties this may have caused. Please know that we’re committed to making things right and will share your feedback with the appropriate teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/WD260-Series-Shark-HydroVac-MessMaster-Cordless-3-in-1-Cleaner-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.
Disappointed
My husband got this for me for Christmas and I was so excited for it because I’m obsessed with cleaning my floors. I wasnt super impressed the first time I used it, it sounds like it’s scratching my floors and the plastic piece over the sponge is constantly popping off. I hear the “click” when I put it back on, but it’s still just pop off constantly, making the vacuum turn off. Tonight was my second time using it and it and it was telling me my dirty tank was full and my water tank was empty and neither were true. My dirty tank wasn’t even half full yet and I’d barely finished one room. I usually love shark products but this one is disappointing. It’s nice to not have to sweep, vacuum, then mop like I usually would, but I feel like there’s better vacmops out there.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Rachel, Thank you for taking the time to leave a review. We’re unhappy to hear about the challenges you’ve been facing with your Shark HydroVac, including the plastic piece over the sponge popping off and the inaccurate alerts for the tanks. We completely understand how frustrating this must be for you, and we truly appreciate you taking the time to share this with us. Your feedback is invaluable, and we’ll make sure it’s passed along to the right teams to help improve your experience. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/WD260-Series-Shark-HydroVac-MessMaster-Cordless-3-in-1-Cleaner-Troubleshooting-Guide If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.
Best ive used
This vacuum is amazing especially with kids constantly dropping or throwing food its amazing also makes the house smell so amazing!!!! easy to clean and use ! light and i love the foot step
Recommends this product
It Stinks so bad
Honestly when I got this I was thinking pleasantly surprised , you know when you scroll trying to find a little sweet treat for yourself but then it arrived, The smell was horrid, after using and even if you clean or try to clean it, the smell lingers . It smells like a sewer I definitely don’t recommend it unless you like your home a little smelly. 0/10
Easy to use. Great value
Great vacuum
Recommends this product
Low maintenance cleaning tool.
I bought this a month ago and like it. I really like the self-clean feature and the ease of use. The downside is it’s hard to get under cabinets and corners, so I still have to sweep or vacuum those and use a mop or steamer.
Customer review from sharkninja.com