Rotator Pet Upright Vacuum with PowerFins HairPro
Product details
Web ID: 15961186Ratings & Reviews
71 customer images
Do not buy!
I purchased this vacuum back in March, and I had to have it replaced within 3 months because the roller wasn't working. It was working okay for a few months, and now the roller has stopped working again. It cannot keep up with big dogs I guess. We have a newfoundland that doesn't even keep a full coat. I expect so much more from Shark! My previous vacuum lasted 10+ years from them. I guess I need to find another brand :( :(
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience. We’re so sorry to hear about the repeated roller issues. We understand how frustrating this must be, especially since you’ve had great experiences with Shark products in the past. This is not the level of durability we aim to deliver, and we truly appreciate you sharing these details with us. Please contact our team at https://support.sharkninja.com/contact-us so we can review your case and explore options to assist you further. Kind Regards, Shark Clean US.
Not worth the money. Quit working
Quit working around the two year mark. No clogs, kept clean. Just stopped. I expected more from shark.
Customer review from sharkninja.com
Response from sharkninja.com
Hi NSAF, Thank you for taking the time to leave a review. We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-855-427-5127 so we can assist you further. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Shark Home US
Look for a better vacuum
I bought this Shark a few weeks ago, and am VERY disappointed in its performance, it does not pick up or clean the rugs in my house very well.My old Shark worked MUCH better. I wish I never bought this Shark.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time to leave a review. We're truly sorry to hear that your new Shark vacuum hasn’t met your expectations. We completely understand how frustrating it can be when a product doesn’t perform as well as a previous model. Your feedback is important to us, and we’d love the opportunity to learn more about what’s happening and see how we can help. If you're open to it, please reach out to our Customer Service team at 1-855-427-5127. Our hours of operation: Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday, from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean
Can’t go wrong with a shark
My third Shark. They are great
Recommends this product
Great vacumm
This is my second time owning a Shark vacuum, and overall, I've been very impressed with its performance, versatility, and value for the price. It has strong suction power, the HEPA filter system is excellent, and the ODOR neutralizer smells amazing. The only downside is that it doesn't detach, making it hard to get under the bed or chairs. Overall, this is a solid choice for anyone looking for powerful cleaning performance.
Customer review from sharkninja.com
Not a very good vacumm cleaner
We purchased this vacuum cleaner on 10/09 2025 I have used it just a couple of times, and do not like it at all, our old shark performance lift away has way more suction than this one is a lot quieter and we would not have bought this one if the bottom part wouldn't just drop when you go to pack it around personally I would return this one in a heartbeat for a replacement, I do not like this one at all, if you are just vacuuming carpet it is ok, the lift away is a way better vacuum cleaner we have had it for a while now and it still works well other than the bottom dropping when packing it around
Customer review from sharkninja.com
Response from sharkninja.com
Hi Ralph, Thank you for sharing your experience with the Rotator Pet Upright Vacuum. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Thank you again for being a Shark customer and for your honest review. Warm regards, Shark Clean US
Features mirror old SHARK I loved
Works great as far as I can tell, but haven't used it enough to be totally sure of a rating any better than a 4 right now
Recommends this product
Customer review from sharkninja.com
Every Pet Owner Needs One Of These!
Amazing vacuum. I can not believe the difference on how well the roller paddle works versus a roller brush! This vacuum does an outstanding job at picking up dog hair! My boy sheds twice a year and it is always a battle to vacuum it up. This vacuum just sucks it up with no problems. I also love the fact no brush to cut strings or my long curly hair out of. The odor cartridge is a big plus too.The only negative I can say is the cord does not stay in the clip on the handle so you have to hold it in place . I would hate to run over it.
Customer review from sharkninja.com