UltraCyclone™ Pet Pro+
Product details
Web ID: 11245291Ratings & Reviews
42 customer images
Really sucks.
Bought a few days ago and I love it. Cleans my car seats perfectly.
Customer review from sharkninja.com
Flawed mechanics
Mechanism for opening canister doesn't work. I bought this in 2024 and had problems from the first time I tried to empty the cannister. Never has released properly and requires a screw driver to open it now just so I can empty the canister.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you’ve had with the dustcup. That’s definitely not the ease and reliability we aim to deliver, and we understand how frustrating it must be to need a screwdriver just to empty your vacuum. Your feedback is important to us, and we’ve shared it with our product team for review. In the meantime, we’d love to help resolve this issue. Please reach out to our Customer Support team at 1-855-427-5127 so we can explore options for further assistance. We appreciate you choosing Shark and hope to restore your confidence in our products. Warm regards, Shark Clean US
Good luck emptying this vacuum!
Works well but good luck getting the dirt cup emptied. Advertised as 'hands free' emptying, it is anything but. Tug, pull, yank until it opens and spills all over you. Terrible design.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Lynne, Thank you for sharing your experience. We’re glad to hear the UltraCyclone Pet Pro is working well for you, but we’re truly sorry to hear about the frustration with the dust cup emptying process. That’s certainly not the hands-free convenience we aim to deliver, and we understand how inconvenient and messy that can be. Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs. We’d love the opportunity to assist you with tips that may make the emptying process easier or explore alternative solutions. Please feel free to reach out to our Customer Service team at1-855-427-5127, we’re here to help. Thank you again for your honest review and for being a Shark customer. Warm regards, Shark Clean US
I love my sharks, just not this one
I bought this about 2 days ago, and I can honestly say that this one does not impress me… not even a little… I stand by my sharks, I love them, my boyfriend and I battle over who’s is better, he’s a Dyson fan, but this vacuum leaves me very upset. Would I buy again or recommend to my friend or family? No, I wouldn’t. What is upsetting about this is the fact the thin attachment ut comes with is just to short for such a bulky hand vacuum to even get in any cracks or in between anything, the battery life is only 10 minutes, if you’re lucky, and that’s if you charge it for the full 4 hours it takes to be completely charged. The pet spin brush is okay, although even that is to “direct” and has to be angled just right to actually work good. I’m very frustrated with the fact that this vacuum left me needing to use something else to get the job done, especially for the price that it costs…
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your honest feedback. We’re truly sorry to hear that the UltraCyclone hasn’t met your expectations. We understand how important performance and convenience are, especially when comparing with other brands. Your comments about the attachment length, battery life, and pet brush usability are incredibly helpful, and we’ll be sure to pass them along to our product development team. If you need any help with your product, please don’t hesitate to reach out to our team by phone at 1-855-427-5127 — we’re here to help. Kind regards, Shark Clean
Works great and so happy with it.
The first one I bought would not charge, tried a new charger and that did not work. You immediately sent me a new one and it works wonderfully.
Customer review from sharkninja.com
A Long Hair Must
I'm obsessed with this vacuum. I've broken several vacuum belts (standard, old school upright, corded style) in the past with my long, thick hair. Not with this compact, light weight wonder! The way those little yellow balls roll hair into neat and tidy "tumbleweeds" that eject right out with its easy to empty dust cup is awesome! And powerful enough to suck up the kitty litter too, lol.
Customer review from sharkninja.com
Pet hair cleaning pro! Strong and versatile!
My pet pug Benny leaves hair all over the place but this vacuum has made cleaning our furniture very easy. The vacuum isn’t too loud and strong enough to get those stubborn hairs out of the seating. So far it’s been highly durable and consist with its performance. This one is super nice and convenient!! Highly Recommend!
Customer review from influenster.com
Redesign or use better materials
“What a miracle!” I thought when I got this, that it would get the kids to clean up a little in the kitchen; they were so excited to use it. Unfortunately after one use by my son, the nozzle broke where the attachment goes in. He is small and not that strong and just bumped up against a chair leg. I have a Vitamix blender made of some kind of plastic that I am sure can be dropped off a 5 story building and just suffer a few scratches. The plastic they make these Sharks out of is just very brittle and not resilient. Or perhaps it is a design flaw in the way the edges of the nozzle go around the attachments rather than inside. Very let down.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that the nozzle for you Shark broke Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean