Product details
Web ID: 236490526 reviews
Jos
2 months ago from Thousand Oaks
Verified PurchaserYes
Love it
Beautiful detail
Recommends this product
Therese
2 months ago from West Palm Beach Florida
Verified PurchaserYes
Cute little nutcracker mug!
I love this little guy he fits in very well with my Mackenzie Childs tablescape! I would highly recommend him! I hate to put Christmas away this year!
Recommends this product
Mrs BSK
2 months ago from Los Angeles
Verified PurchaserYes
Sturdy and very fun looking
Well made
Recommends this product
Breezy
3 months agoBeautiful!!!
These mugs are absolutely beautiful and very well made. Good quality👍
Recommends this product
CountryCharm25
3 months ago from North Carolina
Verified PurchaserYes
Spode Nutcracker Mug
Very pretty well made nutcracker mug
Recommends this product
Horrible purchase experience
Ordered this, it was delayed and then cancelled. Same day it was cancelled, it was “in stock” at full price. Ordered again - I can’t gift this item! It looks like it’s been through a war! Box is damaged, all of the styrofoam is in pieces, and appears it was in someone’s attic for years - not new, but used.. Out of stock so it can’t be replaced. Very disappointing.
Response from Macy's
We’re truly sorry for this experience, from the initial delay and cancellation to receiving an item that was clearly not in giftable condition. That’s incredibly frustrating, especially when you were planning to give it as a gift.
The damaged packaging, broken internal packing materials, and an item that appears used is absolutely not the standard we expect. We also understand how disappointing that it was then out of stock and couldn’t be replaced.
We hope Customer Service is able to help with a resolution to this issue. If you need any additional assistance, please reach out to reviews@portmeirion-usa.com. Thank you for letting us know and providing us with details of your experience.