Merchandise never arrived!

I can’t send you a review because I never received the game, although it was promised for Dec.8th. I tried to explain my problem with your virtual assistant. No luck. Very frustrating. I finally got a very nice man on the phone, but his English was so accented that I had difficulty understanding him. He said the problem would be resolved. I still don’t have the game! The next time I want to order something I’ll find a different source. Meanwhile, if my merchandise does not arrive in the next week, I’ll be asking for a refund on my Visa.