Willow KitchenEco Series 10-Cup Pour Over Drip Hot & Iced Coffee Maker Machine
Product details
Web ID: 18021987163 reviewssorted by Newest
Arrived broken
I had high hopes for this machine. The body seems solid and sleek but the glass carafe arrived cracked where it attaches to the handle. I’m thankful for the kind customer service that offered free replacement but I am unsure how long the replacement will last, or if it will arrive in the same condition.
Response from Macy's
Thank you for sharing this, and we're sorry your carafe arrived cracked — that's not the experience we want for you. We're glad our team could help, and we've passed your note along so we can keep improving how these ship. If anything else comes up, please reach out to us at support@cookwithwillow.com — we're always happy to help.
— The Willow Support Team
Tastes Greaf
This is our third purchase. After a family member tastes the coffee, they want one.
Good Machine, One Big Flaw
This is a good looking coffee machine and it works well. However, as other reviews have stated the carafe is extremely thin, and unfortunately I’m just counting the days until it breaks.
Willow eco series coffee pot
I love the coffee maker ,makes great coffee an I love it different from others BUT very hard to clean should've been wider in the middle I'm using it for now But nit practically for everyday use with family that loves coffee ,wish they had a better coffee cantor for it ..I'm sure this will be discontinued for many reasons
Customer review from Tulip Innovations
Pour over coffee maker
It’s very cool looking and it makes a quick delicious cup of coffee
Recommends this product
broken glass carafe
unfortunately the glass carafe had a crack where the handle joined the vessel.
Response from Macy's
Thank you for taking the time to share this, and we're sorry to see the glass carafe arrived with a crack where the handle joins the vessel — that's not the quality we aim for. If this was a recent purchase, reaching out to Macy's directly is usually the quickest way to sort it out. You're also welcome to contact our support team at support@cookwithwillow.com or 1-888-992-5943 with any questions. — Willow Support Team
Coffee maker
This coffee is hot only when you brew it but once it's brewed , and you have your coffee on and you want to warm it back up it will not warm it back up the plate will not warm back up not happy about this coffee maker
Response from Macy's
Hi Nataly, sorry this hasn't worked the way you hoped. The warming plate holds coffee hot for up to 120 minutes after brewing, then shuts off for safety, so it keeps coffee warm rather than reheats it. If it isn't holding heat at all, that definitely sounds off. If you bought recently from Macy's, their return desk is the quickest fix, or reach us at support@cookwithwillow.com or 1-888-992-5943!
— Willow Support Team
Awesome coffee maker
I love this coffee maker! I have been searching for a coffee maker that uses less plastic. Finally found it! I also love the uniqueness of the ergonomic style and green color.
Recommends this product