The ring stayed in the box until I proposed to my girlfriend. Within three hours of her wearing it, the ring snagged her pants. She examined the ring and discovered that two tiny diamonds had fallen out without us noticing. We returned it for a refund. The only reason this is getting 2 stars instead of 1 is because customer service worked with us on returning it (I bought it in September and didn't propose until December; Macy's return policy is 30 days from purchase but they allowed a refund anyway).