CaféExpress 2-Slice Toaster
CaféExpress 2-Slice Toaster
Product details
Web ID: 13169262654 reviewssorted by Newest
Thermostat issues followup
Three days ago I left a 2 star review on the Cafe toaster that had a thermostat failure within the warranty period. (Cafe solicited the review or I wouldn't have left one.) They replaced it with a unit that also had a malfunctioning thermostat. I gave up and now just have to toast my bread twice each morning to achieve a medium brown. Cafe has responded to my review with instructions to contact them as they "want to help". When I called them today I was told that it was just an automated response and that there was nothing they would do as the original purchase was 1 year and 2 weeks ago. I removed one star from my original review due to their performative response.
Customer review from cafeappliances.com
Response from cafeappliances.com
We would like to review your situation further and have sent you an email requesting additional information to do so. Please respond at your earliest convenience.
Only lasted 2 years
Had this toaster for two years and then it started popping my breakers the electrician said the heating element or the grounding went bad so I had to buy another one to match the rest of my appliances.
Customer review from cafeappliances.com
Response from cafeappliances.com
We understand that you have disposed of your appliance. We always recommend reaching out to us directly for product assistance so that we can work with you before you dispose of a product. In this way, we can troubleshoot the issue and give you possible pathways toward a resolution; we’re always here to help.
Thermostat issues
This toaster looks great on the counter, and it performed beautifully in the first three months. Thereafter the thermostat ceased fully functioning, leaving no ability to alter the degree of toasting. I’ve never had to return an appliance before, but pursued a replacement under warranty. Unfortunately the refurbished replacement has the same issue. I’ve given up, and just double toast my bread each AM. The original purchase was 12 months ago.
Customer review from cafeappliances.com
Response from cafeappliances.com
We want to help you with your toaster not working. We recommend calling our warranty team at 1-833-4BODEWELL.
Great appliance
Great toaster no complaints. Looks great in my kitchen.
Customer review from cafeappliances.com
Response from cafeappliances.com
We’re glad you’re enjoying your CAFÉ toaster and that its modern design fits so well in your kitchen! One of our favorite features is the extra-wide 1.38-inch slots are great for thicker slices, bagels, and English muffins, while the eight shade settings make it easy to get your toast just the way you like it. We are happy that you enjoy your new addition to your kitchen.
Top of the line toaster
We love the evenness of toasting. I never thought there could be a difference in toasters, but this one top grade. Solid construction.
Recommends this product
Customer review from cafeappliances.com
Response from cafeappliances.com
The toaster features 8 shade options that allow you to select your perfect toast and enjoy delicious results every time. We're confident this toaster will continue to serve you well.
CAFE is the best
wow-a toaster that lights up and actually toasts!! the difference was clear from the first use--this is a great toaster!
Customer review from cafeappliances.com
Good info.
Performed perfectly but hard to clean, looks nice otherwise.
Recommends this product
Customer review from cafeappliances.com
WORST toaster ever
My first toaster was a lemon. After multiple complaints, it was replaced without a warranty. The replacement was as bad as the first. It browns unevenly, toast pops up multiple times before finally staying down, browning adjustment doesn't function, time to toast is longer than it would take to toast it in the oven and flip it. The wires inside rarely turn orange, and typically only on one side. You have to flip it back and forth and side to side. WASTE OF MONEY!
Customer review from cafeappliances.com
Response from cafeappliances.com
We want to review the situation with your toaster further. An agent will be reaching out to you via email. Please respond at your earliest opportunity.