The Pop HomeSet of Two Swivel Bar Stools with Leather Cushions, Metal Frame, Modern 360° Counter Height Chairs for Kitchen or Restaurant-The Pop Home
Product details
Web ID: 224268962 reviewssorted by Newest
All 6 Were Defective
There’s a 1/2 inch differential between the left and right side screw holes for every single back cushion. This means one of them is granted to cross threading, and if you manage to cross thread the second hole to the back frame, the back cushion is crooked. Ordered 3 sets of two, 3 boxes came, every single chair was defective. Additionally, the seat cushion mount doesn’t align to the frame just enough you cannot, nor will not, get the 4th screw in.
Response from Macy's
We’re very sorry for the issues you experienced with your stools and sincerely apologize for the inconvenience. As soon as we were made aware, we processed your refund. Please know that we take product quality very seriously and have reviewed your feedback in detail with our factory to prevent similar issues in the future. If you have any further questions or need assistance, please contact us at 945-289-6968 or macy@pop-maison.com. -The Pop Home
Buyer Beware
DO NOT order this product. Several of the parts are machined incorrectly such that the screw holes do not align properly. The back cushion’s pre-drilled holes are uneven and don’t line up with the metal frame so they require cross threading to get the back secure. The seat mount does not align with the frame so only 3 screws out of 4 can be placed. Additionally, the square foot rest bar has metal burrs that prevent it from being tightened down flush with the chair legs. Very poor craftsmanship.
Response from Macy's
We’re very sorry to hear about the issues you experienced with the barstool. We take product quality seriously and appreciate your detailed feedback. Our customer service team is committed to resolving any concerns, so please contact us directly at 945-289-6968 or macy@pop-maison.com
, and we’ll be happy to assist you promptly. -The Pop Home