Pure EnrichmentPureRelief® Deluxe Heating Pad 12" x 24"
Product details
Web ID: 104128291,665 reviewssorted by Newest
Poor quality
Stopped working and I can’t find a manual. Flashing light with the letter F.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi JPnh, Thank you for sharing your experience. We’re sorry to hear about the issue with your PureRelief Deluxe Heating Pad and understand how frustrating that can be. A flashing “F” typically points to a connection issue within the pad, which can sometimes happen if there’s been pressure on the coils or strain on the connector. To help prevent this, we recommend avoiding folding the pad while it’s still warm and handling the connector with care. We’d really like to help get this resolved for you. Please reach out to us at help@pureenrichment.com or 657-275-3737, and our team will be happy to assist with troubleshooting or next steps. Thank you again for bringing this to our attention. We appreciate the opportunity to help. Thank you, Jessica Pure Enrichment Customer Support
Broken
I bought this not that long ago and it won’t work already and just flashes a red light when plugged in :(
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Kim, We’re sorry to hear about the issues you’ve experienced with your PureRelief Deluxe Heating Pad. We sincerely apologize for any inconvenience this has caused. Please reach out to us at 1-657-275-3737 or help@pureenrichment.com and our team will be happy to assist you in troubleshooting the problem, or explore other solutions. We’re here to help and want to ensure you have a product that works as expected. Thank you for giving us the opportunity to make this right! Thank you, Jessica Pure Enrichment Support
Quits working in less than a year!
So I purchased this heating pad and the worked great for almost a year then I got a flashing “F” on the control. I emailed the company and after sending them photos, they replaced it no problem, very fast. The second one only lasted less than a year as well and I got the same flashing “F”. I only use these pads in my lap. They do get moderate use, but I don’t understand why they are not lasting less than a year for the price is pretty ridiculous. The replacements are supposed to have warranty too and they have replaced it for me one time but the next time I reached out when it happened again, they ignored me — so I will be looking elsewhere for heating pads.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Cinnamontoast, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Skip it
Heat is not as expected not much difference between settings, mostly on low temperature.
Response from Macy's
Hi Disappointed, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your Pure Enrichment PureRelief Deluxe Heating Pad not getting hot enough and our customer service team will be happy to further address this. These heating pads are backed by Pure Enrichment's industry leading 5 year warranty. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Flashing F-- maybe 12 uses.
My XL pad is about 1 year old. I have only used it about 10 times for my back. I pulled it out to use it and it doesn't work flashing F. This is a very nice looking and luxurious feeling pad with a convenient long cord but less than a dozen uses is unacceptable performance, for the price it would have been cheaper for me to buy disposable heat pads and I am super disappointed with this product performance.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Barlygurl, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad. The blinking "F" may indicate a connection error caused by damage in the heating coils. Rest assured, the PureRelief XL Heating Pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty, and we’re committed to ensuring your satisfaction. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you further and resolve this issue as quickly as possible. We look forward to hearing from you and making this right! Thank you, Jessica Pure Enrichment Support
Barely used, not very old, does not work…
My husband and I were given this heating pad as a Christmas gift a little over a year ago now and have only used it a few times. As many others have already said, I went to use it tonight and soon as I plugged it in, I got the flashing F. I am disappointed this has not worked longer than it has as you would expect more life out of a heating pad that is barely a year old. The quality of the material is good but the quality of the electronics is not which is just too bad.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Hannah, Thank you for taking the time to share your feedback about your PureRelief Heating Pad. We sincerely apologize that your experience hasn't been what you expected. The F-code is commonly the result of damage to the heating coils; associated with pressure being applied to the pad (i.e. lying on or against the heating pad). Please know that our team is here to help in any way we can. We want to ensure your complete satisfaction and will reach out to provide further assistance. Please also know, you can reach out to us by phone at 1-657-275-3737 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Pure Enrichment Support Customer Service
disappointed
Disappointingly, the soft fabric is only on one side and the other side is scratchy and unpleasant. What a bummer! Also, it is very small so not sure why it was billed as XL. Another disappointment.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Lisa, Thank you for taking the time to share your feedback about your PureRelief XL – King Size Heating Pad. We sincerely apologize that your experience hasn't been what you expected in terms of size. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at 1-657-275-3737 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Pure Enrichment Support
keeps breaking-
literally bought this not even 5 days ago, it doesn’t work. it just flashes a red light when plugged in. this is the third deluxe heating pad i’ve had to replace bc of this issue.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Aislyn, Thank you for sharing your experience. We’re sorry to hear about the issue with your PureRelief Deluxe Heating Pad and understand how frustrating that can be. Flashing typically points to a connection issue within the pad, which can sometimes happen if there’s been pressure on the coils or strain on the connector. To help prevent this, we recommend avoiding pressure on the pad and handling the connector with care. We’d really like to help get this resolved for you. Please reach out to us at help@pureenrichment.com or 657-275-3737, and our team will be happy to assist with troubleshooting or next steps. Thank you again for bringing this to our attention. We appreciate the opportunity to help. Thank you, Jessica Pure Enrichment Customer Support Customer Service