Pure EnrichmentPureRelief XL King Size Heating Pad
Pure EnrichmentPureRelief XL King Size Heating Pad
Product details
Web ID: 104128371,264 reviewssorted by Newest
Love these heating pads!
Heat options, good size, soft, and a long cord. What more could you ask for?! These heating pads have made me loyal customer.
Recommends this product
Customer review from Pure Enrichment
Taxes on heating pad
Why are sales taxes being collected on this heating pad since it is considered a medical supply in the the State of New York and is being used therapeutically?
the best
excellent product, i’m shocked by the recent 1* reviews. i’ve had mine for about 18 months now and use it every day. works the same every time, heats up evenly and well, it’s super soft, and you can put it in the wash. the only time i’ve ever gotten the “F” is while unplugging the cord to put it in the wash; as soon as i plug it back in, it goes back to normal. if you’re seeing that, it probably isn’t plugged in to the pad all the way. i can’t recommend it enough. even if it breaks today i would have gotten my money’s worth and would buy a new one.
Recommends this product
Customer review from Pure Enrichment
Love
I frequently get cold and this is so perfect! warms me up and is great on my sore back muscles.
Recommends this product
Customer review from Pure Enrichment
Stopped working
Unfortunately heating stopped working after 3 months. I like this product PURE yet this happened before, albite it lasted longer than 3 months.
Response from Macy's
Hi Heather,
Thank you for sharing your experience with your PureRelief XL Heating Pad. We’re sorry to hear it didn’t perform as expected.
All Pure Enrichment items are backed by our warranty, and our team would be happy to assist with a replacement or provide care guidance to help extend the life of your product. Your feedback is valuable and helps us continue improving our designs.
Please feel free to contact us directly at help@pureenrichment.com or 657-275-3737. Having your order details available will help us assist you as quickly as possible.
Thank you again for your feedback.
Thank you,
Jessica
Pure Enrichment Customer Support
Unreliable
Loved it for about 1 year and now it gives me a blinking ‘F’. This is the second one I’ve purchased that this has happened to. I'm not sure I will buy this brand again. Money does the drain twice.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi CT12, We’re sorry to hear you’re experiencing a flashing “F” on your PureRelief XL Heating Pad. That’s certainly not the experience we want for you. This code can indicate a connection issue, sometimes related to pressure on the heating pad or the connector. To help maintain performance, we recommend avoiding bending or folding the pad while it’s still warm and ensuring the connector isn’t under strain. Our team would be happy to help troubleshoot and find a solution. Please contact us directly at help@pureenrichment.com or 657-275-3737, and we’ll take care of you. Thank you for your feedback, we’re here to help. Thank you, Jessica Pure Enrichment Customer Support
Quits working in less than a year!
So I purchased this heating pad and the worked great for almost a year then I got a flashing “F” on the control. I emailed the company and after sending them photos, they replaced it no problem, very fast. The second one only lasted less than a year as well and I got the same flashing “F”. I only use these pads in my lap. They do get moderate use, but I don’t understand why they are not lasting less than a year for the price is pretty ridiculous. The replacements are supposed to have warranty too and they have replaced it for me one time but the next time I reached out when it happened again, they ignored me — so I will be looking elsewhere for heating pads.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Cinnamontoast, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Dissatisfied Customer
I made an error in ordering the XL vs the XXL and was told Pure Enrichment doesn't do exchanges
Customer review from Pure Enrichment
Response from Pure Enrichment
Hello Mary, Thank you for your feedback regarding your PureRelief XL – King Size Heating Pad. We understand that mistakes can happen when placing an order, and we appreciate you letting us know. Pure Enrichment products are backed by our warranty, and we’d be happy to review your experience and assist with a replacement, tips, or guidance on getting the best use from your product. Please contact our support team at help@pureenrichment.com or 657-275-3737 with your order details, and we’ll be happy to take a look. Thanks again for reaching out. We appreciate the opportunity to make things right. Thank you, Jessica Pure Enrichment Support