Newair24” Dual Zone Wine and Beverage Fridge in Stainless Steel
Product details
Web ID: 10765285669 reviewssorted by Newest
First Unit Failed - Waiting on replacement
Beware - Purchaser is responsible for returns - and/or disposals (expensive!) if unit is flawed upon receipt. You have to let it stand for at least 24 hours, so no chance of returning it upon delivery unless there is obvious damage to the box. We received an undamaged box, waited before plugging in, waited an additional 24 for stabilization of temperature in both sides and found that one side did not cool at all. Trying to return/replace has been a nightmare due to policies shifting responsibilities to the buyer -- no real local support or service from newair is available. Their phone agents are friendly and responsive, they just can't help you due to corporate decisions. Holding our breath that the replacement works correctly
Customer review from NewAir
Stopped cooling both sides
Mine lasted past the 3 year mark. We were a little luckier but then both sides stopped cooling. Left is set to 36 but real feel is 55. Right same issue. Off about 20 degrees. Buyer beware
Customer review from NewAir
Don't believe the 4 star review.
Unit stopped working within 3 years.
Customer review from NewAir
Stay away unless you want to buy a replacement in 3 years
Decent unit when it worked but one of the windows got condensation inside it after 2 years and now in year 3 it's stopped cooling below 50f. Customer service said that its a compressor issue and that they can't provide a replacement part for it and they don't have any service techs that could look at it. So it's essentially now trash. I know nothing lasts for ever but this is very poor and seems to very common with this brand.
Customer review from NewAir
Stay away unless you want to buy a replacement in 3 years
Decent unit when it worked but one of the windows got condensation inside it after 2 years and now in year 3 it's stopped cooling below 50f. Customer service said that its a compressor issue and that they can't provide a replacement part for it and they don't have any service techs that could look at it. So it's essentially now trash. I know nothing lasts for ever but this is very poor and seems to very common with this brand.
Customer review from Newair
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Stops working at 3.5 years
Seems to be a consistent problem. Both sides stopped working. Tried calling customer service but no one answers. Lot of money to only last such a short time
Customer review from NewAir
Stops working at 3.5 years
Seems to be a consistent problem. Both sides stopped working. Tried calling customer service but no one answers. Lot of money to only last such a short time
Customer review from Newair
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
I would rate it lower if possible
As other reviewers have stated, it started within a year of freezing up on one side, making sodas explode in the freezer. Since it was under warranty, they provided a part to replace, which worked for a few months, and the other side went out. Now, it isn't under warranty, and I've been offered 10% off my next purchase. I'll never purchase another NEWAIR product again.
Customer review from NewAir