Newair29-Bottle 14.8" Stainless Steel Built-In Dual Zone Wine Fridge
Product details
Web ID: 10765288413 reviewssorted by Newest
A new fridge should cool down...
Bought this fridge at a charity auction. Brand new. On installation the fridge did not cool down. Called for help but, given I have no receipt, agent said there is nothing they can do. A new fridge should cool down...receipt or no receipt. NewAir should stand by their products.
Customer review from Newair
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Would buy again BUT
We loved it and am going to buy another one - however... This lasted us six years, but we were expected longer. I do admit that the under-counter space it was in, caused considerable heat. Service is not what I expect. I wrote to ask about beeping, got an email back that they would answer in 24 hours, but they didn't write back. Still waiting on an answer.
Recommends this product
Customer review from NewAir
Would buy again BUT
We loved it and am going to buy another one - however... This lasted us six years, but we were expected longer. I do admit that the under-counter space it was in, caused considerable heat. Service is not what I expect. I wrote to ask about beeping, got an email back that they would answer in 24 hours, but they didn't write back. Still waiting on an answer.
Recommends this product
Customer review from Newair
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Sounds like an airplane is taking off
The fridge was working just fine for the first twelve months that we had it - very quiet, and kept the wine at the appropriate temperature. Two weeks after the warranty ran out, the fridge now sounds like an airplane is taking off in our basement. I've reached out to customer service twice now regarding the issue and have not been contacted since. I'm hopeful that Newair chooses to stand behind their products, but at this point I cannot recommend.
Customer review from NewAir
Sounds like an airplane is taking off
The fridge was working just fine for the first twelve months that we had it - very quiet, and kept the wine at the appropriate temperature. Two weeks after the warranty ran out, the fridge now sounds like an airplane is taking off in our basement. I've reached out to customer service twice now regarding the issue and have not been contacted since. I'm hopeful that Newair chooses to stand behind their products, but at this point I cannot recommend.
Customer review from Newair
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Looks great, but unreliable
Purchased this fridge in 2018-- since then, have had to replace compressor and control board (at substantial cost), and now the top zone has stopped working again. Given the cost, I am surprised that it has not lasted longer.
Customer review from NewAir
Looks great, but unreliable
Purchased this fridge in 2018-- since then, have had to replace compressor and control board (at substantial cost), and now the top zone has stopped working again. Given the cost, I am surprised that it has not lasted longer.
Customer review from Newair
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
A new fridge should cool down…
Bought this fridge at a charity auction. Brand new. On installation the fridge did not cool down. Called for help but, given I have no receipt, agent said there is nothing they can do. A new fridge should cool down…receipt or no receipt. NewAir should stand by their products.
Customer review from NewAir