PhilipsSonicare SONICARE PROTECTIVECLEAN 6100 TOOTHBRUSH
PhilipsSonicare SONICARE PROTECTIVECLEAN 6100 TOOTHBRUSH
Product details
Web ID: 15722330597 reviewssorted by Newest
Very good toothbrush
I’m very happy with this toothbrush, it does the job, I like the 15 seconds timer for different quadrants of the mouth the style and the colour.
Customer review from philips.com
Poor Quality
I am very pleased with the cleaning and operation of the Sonicare Electric Toothbrushes. However, in the past three years I have gone through two Sonicare Electric Toothbrushes purchased through my dentist. The first one quit working in 18 months. The second one lasted about the same length of time before it quit after the warranty expired. The first Sonicare I bought lasted more than six years. I have five others in a drawer in my bathroom vanity that have lasted less than three years each all just after the warranty expired. IS THERE AN UNDERLYING ISSUE WITH THE QUALITY CONTROL OF THESE RECENT PRODUCTS?? The model Number of my current model is HB685T followed by 180626-3C which I suppose if the serial number. The model number/serial number on the other five are: HX751K/201112-2C HX685T/210104-1A HX751G/210603-2A HX684A/240329-1C HX642A/230105-4C I think at least one should be replaced (the most expensive model).
Customer review from philips.com
Response from philips.com
Hello! We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help. We hope to speak to you soon! Best regards, Philips Consumer Care
Toothbrush failed/broke
The toothbrush failed after 1 year and 4 months of use. The toothbrush base became very loud and loose.
Customer review from philips.com
Response from philips.com
Hello, Thank you for taking the time to share your experience with us. We’re very sorry to hear that your toothbrush developed a loud and loose base after just over a year of use. That’s certainly not the durability we want for our products, and we understand how disappointing it is when something fails sooner than expected. We’d like to look into this further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Thank you again for bringing this to our attention — your feedback is important to us. Best regards, Philips Consumer Care
Superb and unmatched toothbrush
My previous Philips toothbrush broke. I was worried about how long will the warranty process take. I was extremely impress. It took less than 1 week from the moment I submitted my request for the warranty and proof of purchase, to the moment my new replacement arrived at my door step. I am very happy with this model. Every time I use it, I feel my teeth as clean as if I went to the dentist. It's impressive. I will certainly won't be going back to traditional toothbrush. Highly recommend it.
Recommends this product
Customer review from philips.com
Stopped working after two years, TWICE
My first protective clean toothbrush stopped working after just over two years. Philips provided a replacement handle to me. The replacement handle has now stopped working just over two years again. The toothbrush is good when it works but the longevity is extremely poor.
Customer review from philips.com
Response from philips.com
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Easy to use.
Third Phillips i have had & would not use another brand. The automatic features make toothbrushing fun.
Customer review from philips.com
I Wish There Was an Ultra-Gentle Mode
I wish there was an "ultra-gentle" mode. I find that even the lowest setting, combined with the softest brush head is too aggressive for me.
Customer review from philips.com
High Tech meets Skeptic
I finally decided after all these years to get an electric toothbrush. I was hesitant after using "lesser" options. Quite frankly I was astonished after the very first use. Technology has come a long ways and I couldn't be more thrilled to have made the leap. I'm going to buy this for both my kids.
Recommends this product
Customer review from philips.com