WH-1000XM5 Wireless Over-Ear Noise Canceling Headphones
Product details
Web ID: 16296294Ratings & Reviews
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Excellent Headphones
I've had this headphones for about a month. The headphone is beautifully designed and the sound sound quality is next to none. I love the touch and noise cancelling features. However, it leaks outside noise when you turn your head to the right.
Recommends this product
Customer review from sony.com
Great sound but not great if you sweat at work
I’ve had my WH-1000XM5 for a little shy of 1year I am having an issue with moisture getting into the headphones near the drivers and sensors. When I turn my head the sensor activates and turns off my music or hang up the phone. I’ve tried the steps Sony tech support suggested but nothing has fixed the problem. I use my headphones at work to drown out the loud machinery we use. Sound quality is excellent. Customizations are great. Phone calls tend to be clear and my voice tends to be low for person on the other side of my call. I do love these headphones but would be nice if I could keep the moisture out of driver & sensor area.
Customer review from sony.com
Response from sony.com
Hello there, Thank you for considering Sony products. We sincerely apologize for the inconvenience caused by humidity affecting the drivers and sensors in your WH-1000XM5 headphones, leading to the sensor activating unintentionally. This is certainly not up to the quality standards we strive for. We appreciate you taking the time to share your feedback and are glad to hear you enjoy the sound quality, customizations, and call clarity. We understand how frustrating this issue must be, especially as you rely on the headphones in a noisy work environment. We will forward your detailed comments to our dedicated Sony team for their review as we continue working diligently to improve our products. Best regards, -Fred
Wonderful and cute
Great sound and all… quality is amazing :) but it’s pads get dirty so quickly! 🥹
Customer review from sony.com
Beautiful
This is so light weight that easy to travel anywhere and work
Recommends this product
Customer review from sony.com
Quality headphones !
I am very pleased with my new headphones ! The sound quality is excellent. I also want say that these headphones do not have those horrible creaking noises you get with cheaper poor quality headphones when you move your head around, which is wonderful.
Customer review from sony.com
Great cans but high resolution through amp so so.
I have owned several headphones and very particular about high resolution capability of these cans. The Xm5 is considered a great headphone for noise cancelling but with wired connection to a pha-3 portable amp, driving it through balanced connection. It's performance did not go further. Just flat response though I could presume the burn in is still not enough. One of the best Sony headphones and yet affordable is actually the mdr-1A. If the acoustics could be brought to xm7 or xm8. That masterpiece would be complete. I am still waiting for new mdr-1am3 or mdr-2 and then I can make a better comparison
Recommends this product
Customer review from sony.com
Such a clear and whole sound
A fabulous birthday present, the sound quality is fantastic
Recommends this product
Customer review from sony.com
King of sound
The quality is awsome. I cant compare with another brand withi this proce range. This is the king
Customer review from sony.com