SonyWH-1000XM5 Wireless Over-Ear Noise Canceling Headphones
Product details
Web ID: 162962942,275 reviewssorted by Newest
Good product, with some drawbacks
The good: excellent sound and ANC, comfortable earpads, overall solid product. The in between: the sound is quite bassy out of the box, but I managed to get a more neutral yet full sound with the EQ settings. The bad: my main grievances are that the touch controls and ear detection are way too sensitive. It's hard to adjust the earcups without triggering a control. I've also had things brush the cups and trigger a control. Similarly, the detection for when I've taken them off will trigger when I have one of the cups half on/half off my ear. I'd rather it didn't stop playing until I completely remove the headphones from my head.
Recommends this product
Customer review from sony.com
Response from sony.com
Dear Customer, Thank you for taking the time to share your feedback with us. We truly appreciate hearing your thoughts. Weâre delighted to know that you are enjoying the excellent sound quality, noise cancelling performance, comfortable earpads, and overall experience of your WH-1000XM5. We also appreciate you taking the time to share your detailed observations regarding the sound profile and EQ customisation. At the same time, weâre sorry to learn about your experience with the touch controls and wearing detection sensitivity. We understand how frustrating it can be when unintended touches or adjustments trigger controls, and when playback is interrupted sooner than expected due to wearing detection. We sincerely apologise for any inconvenience caused. Your feedback is valuable to us, as it helps us better understand our customers' experiences and expectations. We will ensure that your comments are shared with the relevant team for review. If you require any assistance or would like us to look into your concerns more closely, we kindly encourage you to reach out to our customer service team through the link below: https://web.sony-asia.com/sg/contact-us/ Our team will be happy to assist you further. Thank you for choosing Sony. We value your trust and appreciate your honest input. Best regards, Sony Customer Service Team
Dissapointed
I'm very disappointed with this product, I bought a Sony TV a Sony Soundbar and these headphones, I have downloaded the Connect App and it appears that I cannot change the sound quality via the equaliser to suit my needs to watch TV, that is to have a different volume to the soundbar and a clear sound. It has been suggested to me that the only way I can achieve this is to buy a Bluetooth Transmitter really!
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. Weâre sorry to hear that the sound quality of your WH-1000XM5 didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible. Please follow the instructions at this link to enhance the sound quality: https://cutt.ly/8rxmpCg0 You can also prioritise the sound quality by following the steps here: https://cutt.ly/nyinNSk8 Moreover, we appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
Definitely one of my favourite gadgets
The sound quality is amazing gooooood and makes my favourite songs even more enjoyable. Every song feels better with these on.
Customer review from sony.com
Poor easy instructions
I and very disappointed with the customer support with this product. I still have not been able to get the headphones working properly because of the lack of instructions. I cannot answer my phone when it rings. Where is your instruction manual?
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. Weâre sorry to hear that you're facing difficulties with the instructions for your WH-1000XM5. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. It's worth to mention that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on electronics waste: https://cutt.ly/Or1k7S4k However, you can explore the features of your headset by using the online manual guide as it's very comprehensive and thorough: https://cutt.ly/GyyMibpG To learn specifically how to answer incoming calls using your headset, you can follow the instructions here: https://cutt.ly/ayyMi97O If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
Great Headphones
Amazing đ§ cant find a fault. Guaranteed excellent purchase.
Customer review from sony.com
Great
Love them. Feel light to wear. Work well for noise cancelling. Only thing is my ears get a bit sweaty after wearing for a while
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. Weâre happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to hear that your ears get sweaty after wearing them. This is not the norm, as we strive to deliver the best quality possible. We recommend checking the following link to learn how to wear the headset properly to prevent any discomfort: https://cutt.ly/trxZ9hYu Additionally, you can find the precautions here: https://cutt.ly/Kr3CtGvP If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
HOTY Material
Itâs everything I expected from what was said in the box and reviews online. Superb!!
Recommends this product
Customer review from sony.com
Great experience
It is so niceeeeeee, and I like it sooooooo much.đ«°đ»
Recommends this product
Customer review from sony.com