5 reviewssorted by Newest
Too Small
It didn't fit the bed too tight. Returned
Response from Macy's
we are sorry to hear this Mattress pad did not fit your mattress as expected and apologize for the inconvenience. If you would like a return or replacement, please e-mail our customer service team at clientservice@americantextile.com (or 1-844-532-7051).
Wrong item sent again
I bought a Tempur-Pedic mattress pad cover but I was sent an alert ease brand! This is not the first time Macy's online orders have screwed up my order! Now I have to go and return this rebuy the item and hopefully get the one I ordered! If they mess up again I'm DONE with Macy's! I will NOT shop Macy's if they mess up again
Not as plush as pictured
The mattress pad does provide a little bit of cushioning but it's pretty thin and not as plush as pictured. It has two bands on each corner to ensure that it stays secure though.
Response from Macy's
Hello, we are sorry to hear about your experience with this mattress pad and apologize for the inconvenience. If you would like a return or replacement, please bring or send the mattress pad back to Macy's or e-mail our customer service team at Clientservice@americantextile.com (or 1-844-532-7051). They would be happy to assist you as well.
Nice & Thick
The mattress pad is well made.
Response from Macy's
Hello, thank you for your feedback!
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Was delivered USED
Just got my delivery. And underneath the vaccine seal my husband and I were both looking and there’s a stain. We open it and it looks like a food stain. Disgusting. They sent me a used mattress pad. Macys quality control is embarrassing. So disgusting. Boxed it back up and won’t be ordering from Macys ever again.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush