2,797 reviewssorted by Newest
Can't review cause it doesn't work!
I bought my Dyson and it doesn't work. Did the troubleshooting with CS and they need to send me new party that they don't have in stock. I have to send mine back and wait 15 business days for another I think that is ridiculous. I should have just returned it and bought one at a retail store at this rate
Customer review from Dyson
Response from Dyson
Thank you for your honest review. We’re sorry for the trouble you’ve had. A new machine should feel exciting, not stressful, and we understand how disappointing this situation has been. If you’d like further help or clarification on next steps, our live chat or phone support team is ready to assist.
Great features
The suction is very superior to the V11 I had. I found it a little heavier when I first used it, but havre got used to it now.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your review. We’re pleased to hear you’re enjoying the stronger suction compared to your V11, and we appreciate your feedback!
great vac
exceeds expectations. previous battery vacs only lasted a short time and lacked in suction, even old Dyson. this has as much as my plugin, super easy to use, came with 2 batteries easy to swap out and each battery runs a little over 30 min. so far, very happy. (it is a little noise but not bad)
Recommends this product
Customer review from Dyson
It is very heavy compared to others I used. Make lots of noise to when vacuuming.
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with your Dyson. We understand how upsetting it is when your device is heavy, makes a lot of noise and appreciate you taking the time to let us know. Your input matters and helps us improve. If you continue to have any performance issues, please reach out to us through live chat or by phone- 1-866-693-9766. Our agents are ready to assist you and find a solution. Thank you again for your comments and for giving us the chance to make things right.
It works great but is a bit heavier than I though.
I purchased the Dyson vacuum cleaner and was very disappointed, the hard floor tool worked great the the tool to vacuum my carpet would not work, I spoke to Dyson about it and was told to take it back from where I purchased it, thankfully they tried it and it didn’t work so I was given another one, thankfully this one works great.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your review. We’re glad to hear the replacement vacuum is working well and that the hard floor tool performs as expected, and we appreciate your feedback on the weight!
💫 Dyson Wall Mounted Vacuum A+⭐️
I’ve had my Dyson for about 6 months now and I love it! 🥰 The convenience of having a wall mounted, cordless vacuum which is always charged and ready to go is just fantastic! I have dark carpets and a bit of OCD so it’s just so handy to have ready to rock. I highly recommend Dyson vacuums 💜🩵
Recommends this product
Customer review from Dyson
Motor Head is LOUD
Perfectly fine vacuum with nice features. Love the plush head with laser light. This is our 2nd Dyson, the V11 lasted about 6 years and just died. Reason I’m not giving 5 stars is because of the Motörhead and the digital display. The XL motor is unusable because it is so loud. It sounds like it’s falling apart!! The digital read out with the different levels of dirt it’s picking up is an over engineered useless feature.
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We are pleased to hear that you find Dyson Gen5outsize to be a great vacuum with nice features. We regret that Digital Motorbar cleaner head is extremely loud and unusable. If you are open to it, we would be glad to explore ways to enhance your experience. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from it. Thank you again for your input.
Too heavy
This vacuum is super heavy and cumbersome. I regret buying it
Customer review from Dyson