Newair24 inch 46 Bottle Wine Cooler Refrigerator, Built-in Recessed Kickplate, Dual Zone Wine Fridge in Stainless Steel
Product details
Web ID: 16993086427 reviewssorted by Newest
Don't buy this unit
This is a poorly made unit. The door does not align. There is no way to adjust the alignment. Customer service sucks. Almost all the resellers web site show that this model has a reversible door which is a misrepresentation by the manufacturer. Even though there are screw holes and screws on the left side of the frame (which means that the door can be mounted on the left side), yet there are no brackets available. May be because of the lock. Secondly, one has to open the door beyond the 90 degree angle to pull the shelves out. Means you need a lot of room on the side for the door to swing out. If you plan to put the unit towards a wall, you won't be able to open the door wide enough to pull the shelves out. Bad manufacturing and poor design. The shelves are cheap wooden racks. They are not on sliding rails. Please don't buy this or similar product from this mfr.
Customer review from NewAir
Great while it last not worth it
Unit is good but only while it last. No approved licenned repair compainied in Dallas Texa? Support line does not answer phone during designated hours of operation. If you dont mind a constant cycling of a compressor running go for it. It is an average cost unit look for something better
Customer review from NewAir
Great while it last not worth it
Unit is good but only while it last. No approved licenned repair compainied in Dallas Texa? Support line does not answer phone during designated hours of operation. If you dont mind a constant cycling of a compressor running go for it. It is an average cost unit look for something better
Customer review from Newair
Response from Newair
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Response from Newair
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Already regretting purchase and I just got it yesterday
Had a new air wine fridge in my house when I bought it 5 years ago. It looked brand new, but was broken from day 1 (it never cooled below 60 degrees). That should have tipped me off. I finally got around to calling customer support and they said a repair was not possible, so they gave me a discount on a new one. I ordered a new one and when it arrived, I saw the door swings open the opposite way that I would like it. The instructions say you can reverse it, but the instructions are so vague that it seems unlikely they were written with any particular model in mind. I found a bunch of reviews online of other customers stating that it's not possible to reverse the door despite what the instructions say. I called customer support and they said I could email their customer service, and I might get a response back in THREE TO SIX MONTHS. OH, and you can't return the item if it's not in its original packaging, which is impossible if you've already opened it as the packaging MUST BE CUT to get the heavy contents out. So basically the return policy exists in theory only. I am getting the distinct impression that this company makes an inexpensive, unreliable product and has only the most skeleton of customer support teams. Not reassuring. Wishing I would have spent more to go with a real appliance company.
Customer review from NewAir
Broke After 1 Year
Stay away from this product. Compressor broke a few months after a year of use, conveniently right after the manufacturer's warranty expired. Newair would not replace the product, but customer service provided a 40% discount. Newair states the life expectancy of this unit is 3-5 years when most other refrigerators have a life expectancy of 10-13 years. Do yourself a favor and drop a grand on a brand that actually stands by their product quality and doesn't make their money through planned obsolescence.
Customer review from NewAir
I will never buy this brand again
We purchased this wine refrigerator a few years ago. It randomly stopped cooling. We called Newair and they told us the compressor died. They offered 30% off or a newer model. 1k for a wine refrigerator to last a couple years and but a new one?! Ridiculous. Don't waste your money and go with a reputable company!
Customer review from NewAir
I will never buy this brand again
We purchased this wine refrigerator a few years ago. It randomly stopped cooling. We called Newair and they told us the compressor died. They offered 30% off or a newer model. 1k for a wine refrigerator to last a couple years and but a new one?! Ridiculous. Don't waste your money and go with a reputable company!
Customer review from Newair
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from Newair
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Good looking wine fridge
Purchased for built in space in kitchen island. Looks great with the wood shelves and blue led light. Have to be intentional for placement of larger bottles like Pinot bottles or sparkling. Love the dual zone to keep at good serving temperature as we enjoy both red and white zones.
Recommends this product
Customer review from NewAir