HENCKELS Solution 14-Piece Self-Sharpening Knife Block Set
Product details
Web ID: 17150710Great value
I’ve owned my knives for about 3 years and I love them. The only thing I hate is I’ve lost 2 of the steak knives and there doesn’t seem to be an exact match for a replacement.
Recommends this product
Customer review from HENCKELS
Response from HENCKELS
Thank you for your review and your positive feedback. We appreciate your loyalty to our Brand and that you took the time to write to us. We are sorry to hear about your lost Steak Knives. Your satisfaction is our highest priority. Rest assured, we’ll be reaching out to provide a positive solution.
Terrible Quality and no Warranty
I bought this knifes and after 3 months of regular use in a home kitchen the cables are faded, and the blading are rusting. I asked for replacement, but it was denied saying the detergent I am using is not adequate. I have several knives set, most of them chipper than this one, never have faced issues like this. The quality is bad, and the company does not cover the warranty, be advised.
Customer review from HENCKELS
Response from HENCKELS
Thank you for your review and for sharing your feedback. We are sorry to hear about your experience. At Zwilling our Knives are crafted with high quality materials, and proper care is essential to maintain their longevity. Our warranty covers defects in manufacturing processes and materials; however, it does not extend to damage resulting from regular use, misuse, or care practices that are not aligned with our guidelines. We recommend following the Use & Care guidelines provided with your set to prevent rusting and fading. This includes ensuring the knives are thoroughly dried after washing and avoiding prolonged exposure to moisture. Regarding the handles fading, regular dish soap should not cause issues. However, some detergents contain harsh chemicals that may impact the finish. Should you have any further questions or concerns, please don’t hesitate to contact us. Here is our link: https://www.zwilling.com/us/magazine/support-center.html We are here for you!
Terrible Quality and no Warranty
I bought this knifes and after 3 months of regular use in a home kitchen the cables are faded, and the blading are rusting. I asked for replacement, but it was denied saying the detergent I am using is not adequate. I have several knives set, most of them chipper than this one, never have faced issues like this. The quality is bad, and the company does not cover the warranty, be advised.
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for your review and for sharing your feedback. We are sorry to hear about your experience. At Zwilling our Knives are crafted with high quality materials, and proper care is essential to maintain their longevity. Our warranty covers defects in manufacturing processes and materials; however, it does not extend to damage resulting from regular use, misuse, or care practices that are not aligned with our guidelines. We recommend following the Use & Care guidelines provided with your set to prevent rusting and fading. This includes ensuring the knives are thoroughly dried after washing and avoiding prolonged exposure to moisture. Regarding the handles fading, regular dish soap should not cause issues. However, some detergents contain harsh chemicals that may impact the finish. Should you have any further questions or concerns, please don’t hesitate to contact us. Here is our link: https://www.zwilling.com/us/magazine/support-center.html We are here for you!
good quality
would have given a 5 but pairing knife did not fit well in slot, seemed loose. This was a gift. The knives feel good in the hand. Very good quality.
Recommends this product
Customer review from HENCKELS
good quality
would have given a 5 but pairing knife did not fit well in slot, seemed loose. This was a gift. The knives feel good in the hand. Very good quality.
Recommends this product
Customer review from Zwilling.com
Great knife set
Sharp blades, balanced feel, convenient sharpeners built into knife block. Very happy with product
Recommends this product
Customer review from HENCKELS
Great knife set
Sharp blades, balanced feel, convenient sharpeners built into knife block. Very happy with product
Recommends this product
Customer review from Zwilling.com
It is great. A fine product. Thanks for making such a fine product.
Customer review from HENCKELS