BrotherSkitch PP-1 Single Needle Artspira Embroidery Machine
Product details
Web ID: 1739488154 reviewssorted by Newest
Awful machine
I have had nothing but issues since I have received my machine. To start it off my bobbin case constantly would come misaligned. After having to buy a new one for my brand new machine that issue was fixed. The problems continue though. My needles break and bend I have went through a pack of needles in one single day. I have adjusted my tension, tried different stabilizer, you name it I’ve tried it. My upper thread continues to come unthreaded, I have rethreaded the entire machine, changed thread, changed needles, changed tension, changed material I am trying to embroider on, nothing works. And if that’s not enough my automatic threading is now not working. I haven’t had this machine 2 weeks and have had nothing but problem after problem, have not even been able to complete one simple project. If there was an option for 0 stars that’s what I would give it. It’s terrible and I am in full regret of even purchasing.
Customer review from brother-usa.com
Response from brother-usa.com
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother PP1. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at: https://www.brother-usa.com/support/PP1
in-operable
In-operable The needle breaks often, the app doesn't make satin stitches, nor can you bring files into the app or machine. If we were talking about looks, it would be a killer. But looks aren't what make patches. I would say it's worse then my other brother machine, but that's in-operable too, due to needle clamp assembly not being available for purchase/replacement. Turn around, you don't want this machine.
Customer review from brother-usa.com
Response from brother-usa.com
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother PP1. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at: https://www.brother-usa.com/support/PP1
Easy and fun to use
I've never used an embroidery machine before and found this easy and fun to use. It works well, is quick and easy to set up, and the app is fun. My only complaint is that the app and the machine never stay connected to each other and I have to keep resetting it.
Customer review from brother-usa.com
Initial problems resolved in timely manner.
Had some problems in the beginning but the company took care of it promptly. Machine seems to work fine now.
Customer review from brother-usa.com
Needs improvement
I don’t like that you have to use the app and also we cannot get the tension right no matter how we adjust. The bobbin thread shows through the design.
Customer review from brother-usa.com
Nice addition
I own several Brother machines from sewing to embroidery and embroidery/sewing combos. This was a welcomed addition for the pricing of a single needle and free arm machine. I have been able to do many things with it and looking forward to more. The magnetic hoop is awesome.
Customer review from brother-usa.com
No working Light
This Machine doesn't have a Working Light. For the Price that I paid, I had bought other better Embroidery Machine.
Customer review from brother-usa.com
Response from brother-usa.com
Thanks for taking the time to review your experience with the Brother Skitch PP1 Single-Needle Embroidery Machine. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Too many errors
Product not working properly getting bird nest every single time.
Customer review from brother-usa.com
Response from brother-usa.com
Thanks for taking the time to review your experience with the Brother PP1. We appreciate your feedback. I’m sorry to hear that you are having error issues with the Brother PP1. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/PP1