Pure EnrichmentPureRelief Cordless Lumbar and Abdominal Heating Wrap
Product details
Web ID: 1868530674 reviewssorted by Newest
Insert burst
Great product light weight portable. Used at work, church take it almost everywhere. I problem the warming insert burst and I cant find any that fit. Please tell me how to get another insert jell.
Recommends this product
Customer review from Pure Enrichment
Provides comfort for my back
I use this only on the highest (4) setting. It provides comfort for my back.
Recommends this product
Worthless
The battery doesn’t hold a charge beyond 60 minutes on any setting. The lower settings don’t give off heat the higher settings barely give off heat. I would NOT recommend this product.
Response from Macy's
Hi Ebonee, thank you for sharing your feedback, we're sorry to hear about your experience. This is not what we strive for, and we want to assure you that all new Pure Enrichment products come backed by an industry leading 5-year warranty. Please give us a call us directly at (714) 668-0300 or help@pureenrichment.com. We stand ready to make this right! Pure Enrichment Support
Battery
Battery needs to last longer like 4 hours ........
Customer review from Pure Enrichment
Not much heat
Returning the heating wrap. It doesn’t heat up enough to be of use, even at the highest setting (which actually feels about the same as the lowest setting). And yet the battery still manages to run out super quickly.
Response from Macy's
Hi nm, we’re sorry to hear about your experience with the Pure Enrichment PureRelief Cordless Lumbar and Abdominal Heating Wrap and understand how disappointing this must have been. It’s important to us that our products meet your expectations, and we deeply apologize for the inconvenience you’ve faced.
Please reach out to our Pure Enrichment Support team at (714) 668-0300 or email us at help@pureenrichment.com. We’d love the opportunity to assist you and make this right.
Thank you for sharing your feedback, and we hope to resolve this issue promptly for you.
Thank you,
Jessica
Pure Enrichment Support
Works great
I love it but my only issue is now I need to find a replacement power cord because my cat chewed thru it. Where can I buy one?
Recommends this product
Customer review from Pure Enrichment
Power adapter missing
I bought this about a month ago and when I took it out of box and the power adapter was not in the box and I was wondering if I could buy one?
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Sue, Thank you for bringing this to our attention. We’re sorry to hear that the power adapter was missing from your order. There’s no need to purchase one—we’d like to help resolve this for you! Please contact us at (714) 668-0300 or help@pureenrichment.com, and our team will assist you in getting the power adapter you need. Your satisfaction is our priority! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
Ms
Wish I could return this heating pad because unless you put it on high it doesn’t get hot enough, but then the battery dies very quickly!! Now it doesn’t work at all. Only problem is I don’t have the box!!!! Total waste of money
Response from Macy's
Hi Dms, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your Pure Enrichment PureRelief Cordless Lumbar and Abdominal Heating Wrap and our customer service team will be happy to further address this. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support