KitchenAidSemi Automatic Espresso Machine with Burr Grinder, KES6551
Product details
Web ID: 19375876473 reviewssorted by Newest
Disappointed
This is my 3rd machine, the others were replaced due to mechanical breakdown issues. This one does not make a good espresso. My other brands and older machines worked much better.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Napoli EspressoMi, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi- Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #381885678 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Failed after a year
Worked great and made amazing coffee for just over a year. Now the power button blinks nonstop. I have had to stop using the grinder, it shoots coffee grinds everywhere. The drip tray is always full of fresh water, not sure where it is coming from. The pressure is low and the coffee is not great
Customer review from Kitchen Aid
Quiet
Water tank leaks where connect to the machine. Quiet compare to other machines
Recommends this product
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Anitab, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #381278835 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Cafe at home
Had this machine for a month and we absolutely love it once you get the hang of it very good machine
Recommends this product
Customer review from kitchenaid.com.au
Coffee Machine
Absolutely tickled pink with my new Semi Automatic Espresso Machine
Recommends this product
Customer review from kitchenaid.com.au
Great coffee machine
Easily the best home semi automatic coffee machine I've ever used. Very well built and is the quietest machine. Finally a machine that I can make coffee as good as a cafe.
Recommends this product
Customer review from kitchenaid.com.au
Great product with a severe flaw
We really enjoy the product and it is very natural and easy to use. The only thing we don't like about it is that the water tank often leaks. We have to partially fill the tank and fill it without removing tank from the unit.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear GroundSeal, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Semi-Automatic Espresso Machine. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#377788379 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Do not buy if you want out-of-the-box quality
After following all the unboxing instructions, I was immediately disappointed when I put the first tank of water onto the main unit - rapidly formed leaks from where the tube from the tank interfaces with the main unit. I could not leave the tank attached for more that two minutes before my countertop became wet. Some research on the Internet (and many of the reviews here on kitchenaid.com) indicate that I am not the only one to experience this. I'm happy for the folks who got a five-star unit out-of-the-box, but for the money, and for the KitchenAid brand, all units should be defect-free. I believe the gasket on the main unit "tube" receptacle is of the wrong size(?) for the tube from the tank, and that allows water to leak. I fixed it by stacking two 19mm OD, 13mm ID, 3mm width silicone o-rings onto the tube (see photo - maybe, I'm not sure I can add a photo) (o-ring sizes supplied if someone else needs to do this as well). After doing this, the unit has not leaked for 24 hours. But it should not have leaked at all. After my fix, the espresso machine makes good espresso. It works well, is rather quite, cleans up nicely, and looks very good. I have not used the steam wand. NOW I have the KitchenAid Espresso Machine that I thought I purchased.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Disappointed Drinker, Thank you for your feedback! We see that you’ve already been in touch with our customer service team. Let us know if there’s anything else we can help with. Thank you. Review Team