974 reviewssorted by Newest
Faulty product
I've been loyal fan/ user of phillips for years,but the phillips one by sonicare has completely broken down on me - twice . I' love the design and concept,maybe a faulty batch
Recommends this product
Customer review from philips.com
Philips One by Sonicare
I love the fact the battery toothbrush is stylish and portable for travel. I noticed the plaque-removal effectiveness isn't as powerful as higher-end Sonicare models.
Recommends this product
Customer review from philips.com
Love it but has it small drawbacks
I really liked this one when I first got it (coral) but never really liked that the power button was on the front. When I brush my teeth, unfortunately I have toothpaste that goes down my toothbrush, right into the power button. The last time I changed the battery it worked for about 2 weeks, then it would not stay on for the full 2 minutes, and now won't even power on. I have cleaned the power button the best I could and still won't turn on. I purchased the toothbrush on November 23, 2023 and up until now was satisfied, did I LOVE it? NO, but it was good.
Recommends this product
Customer review from philips.com
Perfect
Delivery was timely and fast. Thank you Macy's
Recommends this product
great product
I took this on vacation for 9 days, and it never ran out of charge. It barely takes more space than a manual toothbrush. The only reason it didn't get 5 stars was the proprietary connector on the toothbrush. It would be bettter if they had put a usb-c connector there instead.
Recommends this product
Customer review from philips.com
Nice brush, but terrible longevity
I purchased two of these brushes, one for travel and one for home. Both of them only lasted two years. That is very expensive for a two year brush. Once I changed the battery it did not work as well: the battery life dropped, and then it just stopped working even with a new battery. My previous (Oral B) toothbrushes have for years and many battery changes. I love the colours and the feel of the toothbrushes, but the price point is too high to have to buy a new one every couple of years.
Customer review from philips.com
On-Off switch stopped working.
The "Philips One" Battery Operated Travel Toothbrush worked about 4 months before the ON-Off switch started to malfunction (had to push hard and started only after many attempt) couple weeks later stopped working altogether. I bought 2 extra heads in anticipation of a long life of this item as I have good experience with other Philips products, but this toothbrush failed me miserably.
Customer review from philips.com
Response from philips.com
Hi, We apologize for the inconvenience caused by the malfunctioning on-off switch of your Philips Toothbrush. We would like to assist you in resolving this issue. To start, please reach out to our customer support team. We can help troubleshoot the problem and determine if a replacement is warranted or if other solutions are available to address this malfunction. You can contact us via social media on Facebook, Instagram @Philips, or X @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out. Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products. Best regards, Philips Consumer Care
This product is great!
I love it! It’s great that it has a case that covers the brush and very lightweight.
Customer review from philips.com