The Pop HomeSet of 2 Velvet Counter Height Stools, 26.3" Button Tufted Upholstered Kitchen Island Chairs with Back
Product details
Web ID: 210560813 reviewssorted by Newest
delivered broken
bottom of chair rods broken and cannot put in pegs
Response from Macy's
We’re very sorry to hear that your chair arrived damaged. This is not the experience we want for our customers, and we’re committed to resolving this promptly. Please contact our customer service team at 945-289-6968 or macy@pop-maison.com, so we can assist you with a replacement or solution. - The Pop Home
Foot rest cannot be installed
One of the chairs foot rest doesn’t work because there was a mistake in the cut on the legs. The slot is lot smaller than the piece that was supposed to be installed I.e it cannot be installed.
Response from Macy's
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience you experienced. A footrest that cannot be installed due to an incorrect cut is absolutely not the standard we aim for. We take quality issues very seriously and would like to help resolve this for you as quickly as possible. Please contact us so we can assist with a replacement part or a suitable solution. You can reach us at 945-289-6968 or macy@pop-maison.com. We’re here to help. - The Pop Home
Velvet Counter Height Chairs
Amazing quality and design. Very sturdy and expensive looking
Recommends this product
Response from Macy's
Thank you for taking the time to share your feedback—we’re so happy to hear you love the quality and design of your velvet counter-height stools, and that they feel sturdy and look beautifully high-end in your space. If you need any assistance at all after delivery, our after-sales team is here to help and will make the process quick and hassle-free. Please contact us anytime at macy@pop-maison.com or 945-289-6968. — The Pop Home