Cuisinart14" Carbon Steel Wok with Helper Handle, Exclusively at Macy's
Product details
Web ID: 2126947211 reviewssorted by Newest
It rusted after the 1st use
I should have checked the reviews it did rust after 1 use
Response from Macy's
Thank you for sharing your feedback—we’re very sorry to hear that your product rusted after the first use. To help prevent rust, we recommend thoroughly drying the item immediately after washing and avoiding prolonged exposure to water or acidic ingredients. Our Consumer Assistance Center would be happy to provide additional care guidance or arrange a replacement if needed. Please call 1-800-726-0190 and reference Ticket #8900557831 so we can assist you further.
Na
I through it away after first use
Carbon steel wok
A beautiful and convenient kitchen pot
Fantastic Wok
Fantastic wok - this has replaced the pan I used to use, and I am very happy.
Recommends this product
Great wok!
This wok is exactly what I was looking for. It has two great wooden handles. It is pre-seasoned, but needs to be re- seasoned when you get it. Really happy with it. Great size, too.
Recommends this product
Rust After One Use – Very Disappointed
I was really looking forward to using this wok, but after just one use, it started rusting on the inside. I followed the cleaning and seasoning instructions carefully, but it didn’t matter. For a product that’s supposed to be durable and long-lasting, this was a huge letdown. Very disappointed in the quality. I expected much better from Cuisinart. Would not recommend.
VERY DISAPPOINTED
I bought the wok as a gift for a friend; so embarrassed to know that the wok has rusted plenty after just TWO use!! She loved the wok otherwise. I do believe I should be refunded for this; it is not right
Wok
Straight trash After using 3 time the middle is rusted So disappointed
Response from Macy's
Thank you for sharing your feedback—we’re happy you took the time to provide it. We’re sorry to hear your cookware developed rust after only a few uses. To help prevent rust, we recommend thoroughly seasoning the pan before first use, drying it completely after each wash, and lightly coating it with oil before storage. If you’d like assistance with maintenance tips or replacement options, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8900560137