1,199 reviewssorted by Newest
Flashing F-- maybe 12 uses.
My XL pad is about 1 year old. I have only used it about 10 times for my back. I pulled it out to use it and it doesn't work flashing F. This is a very nice looking and luxurious feeling pad with a convenient long cord but less than a dozen uses is unacceptable performance, for the price it would have been cheaper for me to buy disposable heat pads and I am super disappointed with this product performance.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Barlygurl, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad. The blinking "F" may indicate a connection error caused by damage in the heating coils. Rest assured, the PureRelief XL Heating Pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty, and we’re committed to ensuring your satisfaction. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you further and resolve this issue as quickly as possible. We look forward to hearing from you and making this right! Thank you, Jessica Pure Enrichment Support
Barely used, not very old, does not work…
My husband and I were given this heating pad as a Christmas gift a little over a year ago now and have only used it a few times. As many others have already said, I went to use it tonight and soon as I plugged it in, I got the flashing F. I am disappointed this has not worked longer than it has as you would expect more life out of a heating pad that is barely a year old. The quality of the material is good but the quality of the electronics is not which is just too bad.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Hannah, Thank you for taking the time to share your feedback about your PureRelief Heating Pad. We sincerely apologize that your experience hasn't been what you expected. The F-code is commonly the result of damage to the heating coils; associated with pressure being applied to the pad (i.e. lying on or against the heating pad). Please know that our team is here to help in any way we can. We want to ensure your complete satisfaction and will reach out to provide further assistance. Please also know, you can reach out to us by phone at 1-657-275-3737 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Pure Enrichment Support Customer Service
disappointed
Disappointingly, the soft fabric is only on one side and the other side is scratchy and unpleasant. What a bummer! Also, it is very small so not sure why it was billed as XL. Another disappointment.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Lisa, Thank you for taking the time to share your feedback about your PureRelief XL – King Size Heating Pad. We sincerely apologize that your experience hasn't been what you expected in terms of size. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at 1-657-275-3737 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Pure Enrichment Support
ONLY worked great for a couple of years
I bought this product about 3–4 years ago and used it a lot during the winter. As of 2/14/2026, it stopped working and the screen displayed the letter “F.” Now it’s not working at all. I’m disappointed that it only worked well for a couple of years.
Recommends this product
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Emily, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad. The blinking "F" may indicate a connection error caused by damage in the heating coils. Rest assured, the PureRelief XXL Ultra-Wide Microplush Heating Pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty, and we’re committed to ensuring your satisfaction. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you further and resolve this issue as quickly as possible. We look forward to hearing from you and making this right! Thank you, Jessica Pure Enrichment Support
Declining performance
Out of the box performance was good, ample heat. After less than a week, it does not get as hot. It seems to power down after 15-20 minutes or so. I can’t recommend.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Mike, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XL – King Size Heating Pad and our customer service team will be happy to further address this. This heating pad is backed by Pure Enrichment's industry leading 5 year warranty. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
Perfect
Absolutely LOVE this heating pad. It’s the perfect size. It has become my security blanket. I take it everywhere. So soft. The company cares about their customers too. How perfect is that? Buy one. Or two?
Recommends this product
Customer review from Pure Enrichment
Comfort and Warmth
Perfect for this cold weather a heating pad providing both comfort and warmth
Recommends this product
Customer review from Pure Enrichment
Quits working in less than a year!
So I purchased this heating pad and the worked great for almost a year then I got a flashing “F” on the control. I emailed the company and after sending them photos, they replaced it no problem, very fast. The second one only lasted less than a year as well and I got the same flashing “F”. I only use these pads in my lap. They do get moderate use, but I don’t understand why they are not lasting less than a year for the price is pretty ridiculous. The replacements are supposed to have warranty too and they have replaced it for me one time but the next time I reached out when it happened again, they ignored me — so I will be looking elsewhere for heating pads.
Customer review from Pure Enrichment
Response from Pure Enrichment
Hi Cinnamontoast, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support