2 reviewssorted by Newest
Legit Buyer
10 months agoPoor quality - Recliner doesn't work.
Recliner inoperative, request replacement, return, or technician repair. Got a video in Chinese of install the cable outside of the chair. Why should the buyer do the repair? Unacceptable.I
Response from Macy's
14 Karat Home Team10 months ago
We apologize for not meeting your expectations. We rigorously maintain our product quality and are committed to resolving your issue for a better experience. Please contact us through Macy's Messages or at after-sale1@karathome.com so we can assist you further. Thank you for your feedback and understanding.
O
Still haven’t received the chai
Response from Macy's
We're sorry for the unpleasant logistics experience. We always strive to ship within the specified timeframe. We apologize for the inconvenience and sincerely want to resolve this issue to provide you with a better experience. Please feel free to contact the Jayden Creation customer support team at after-sale1@karathome.com for a satisfactory solution. Thank you for your feedback and understanding.