Product details
Web ID: 2257624371 reviewssorted by Newest
Ordered an air purifier but received a used vacuum
Very shocked to open a box and find a refurbished Dyson vacuum cleaner instead a the new Dyson air purifier ordered through Macy's. Was not been able to successfully report this problem through Macy's online AI agent for assistance otherwise I would not be writing this less than favorable review. So far I've had to contact Dyson directly - no response back yet. Not sure when or how this is going to be resolved. Would have expected for Macy's (the point of sale) to handle this directly vs having to contact Dyson and just wait and see. Vac photo below as proof.
Great concept, falls short in power
Max heating and max cooling are really weak. Air gets cold about 3 ft away when using max heat. Can’t activate heat without physical remote. The concept is cool of purification heat and cooling all at the same time but it’s just weak, especially for the price. You can buy a tower fan, an airpurifier, and a small ceramic heater that are all multiple times stronger in every area for a fraction of the price combined. Only benefit is that this is sleek and a 3 in 1 device
Customer review from Dyson
Response from Dyson
We really appreciate you taking the time to leave us a review! We are here to assist you with your dyson heating power problem. We have dedicated live chat and voice support teams that are ready to help, and we encourage you to contact them so that we can provide personalized guidance and explore the best solution for your needs. We are grateful for your feedback because it helps us continue to improve both our products and the overall customer experience.
The heating is awesome and the cooling is alright 👍🏿
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We appreciate you mentioning that the heating is awesome and the cooling is working alright for you. If you ever need further support, please visit http://ms.spr.ly/6429QngBW
Best Air Purifier
Dyson air purifier is definitely doing its job. My house smells so much fresher than it used to, and it runs so quietly that I barely notice it’s on. I’m really happy with this purchase.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your fantastic review! We're thrilled to hear your Dyson air purifier is making a noticeable difference, leaving your home smelling fresher and running so quietly you barely notice it. Your satisfaction means the world to us, and we're grateful you chose Dyson to help create a cleaner, more comfortable space. If you ever have questions or need support, our team is here for you. Thanks again for sharing your experience. It inspires us to keep delivering products you love!
Overpriced
Over engineered and overpriced for what it actually is (a fancy fan heater). Too noisy over setting #2. My wife got hit up by a salesman while looking for a new oven, cant believe she came home with a Thousand dollar fan, won't happen again!
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback with us. We are sorry to hear that you feel the machine is overpriced and noisier than expected, and that it has not met your expectations as more than a fan heater. We understand how frustrating this experience has been, especially given the way the purchase occurred. If you would like us to look into this further or provide additional support, please reach out to us through our support page: http://ms.spr.ly/6422Q3VII
Pass
I bought this in early summer. I have to say that I am disappointed with the level of air movement overall. I have to place it about one metre away to feel any real relief from heat on a day with temperatures towards 27-28C. The Dyson is operated by a device such as a phone, this is actually ridiculous as my children have to come and find me and my phone to change any of the settings. Who thought that would be a good idea?? I don't know if the air quality is any better but will take the device's word for it. For a lot less money I could have bought a fan and a heater that actually perform. Looks okay and doesn't take up much room.
Customer review from Dyson
Response from Dyson
Thank you for your review. We appreciate your detailed feedback regarding airflow performance and app‑based controls, and we’d like the opportunity to look into this further to ensure your machine is working as intended. Please reach out to our support team, so we can assist; http://ms.spr.ly/6422QMDOn.
Solid Purchase
extremely happy with my purchase. peace of mind is just an added benefit to the heating + cooling functionality of my device. it is also much quieter in general in comparison to my previous HP02
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for sharing your thoughts! We’re delighted to hear you’re extremely happy with your new device, and that it brings you peace of mind along with efficient heating and cooling. It’s great to know it's much quieter for you compared to your previous HP02; that’s exactly the kind of upgrade we love to deliver. We appreciate your feedback and are thrilled that Dyson continues to meet your needs. Thanks again for choosing us!
Overall an excellent product
The air purifier has a great range of functions and the app is great. It’s not yet been cold enough to use the heating function. However fan strength could be better for the cool function.
Recommends this product
Customer review from Dyson