Maison BouclePower Lift Recliner Chair with Heat & Massage, USB & Type-C Ports, Heavy Duty Electric Recliner for Seniors
Product details
Web ID: 256654994 reviewssorted by Newest
GREAT CHAIR
Love all the features on the chair easy to navigate and was easy to assemble.
Response from Macy's
Thank you so much for your fantastic review. We’re delighted to hear you love the features and found the chair easy to navigate and assemble.
This power lift recliner is designed with both comfort and reliability in mind, featuring a smooth lift-and-recline function, heat and massage settings for added relaxation, and USB + Type‑C ports to keep your devices charged and within reach. It’s also built with a heavy-duty, supportive frame for everyday stability and long-lasting use.
Thank you again for choosing us—we truly appreciate it and hope you enjoy your chair for years to come! — Maison Boucle
INCOMPLETE SHIPMENT
On 04/29/26, I purchased a recliner/lift chair via Macys.com for my mother. FedEx tracking indicated the shipment includes 2 separate boxes. On 5/4/26, only 1 box arrived (2nd box missing). FedEx tracking shows status as “delivered.” On 5/4/26, I contacted macys.com to inquire about the missing box. I was told the only option was to request a refund. Macy’s had no way to contact the delivery driver or to determine where the 2nd box is. Refund process initiated 5/4/26 due to incomplete shipment. I was told by macys.com rep that UPS would schedule a pick up of the item (1st box) to process the refund. I want to make clear that this refund was initiated because the 2nd box was not delivered. I did initiate a ticket/complaint with FedEx. No response as of this date. The shipment status is still showing “delivered.” As of 5/7/26, the 2nd box hasn’t arrived.
Response from Macy's
We’re truly sorry for the inconvenience this has caused. Some of our larger items (including lift chairs) are shipped in multiple cartons, so it’s possible for one box to arrive separately—or, in rare cases, for a carrier to mark a shipment as “delivered” while the second carton is still in transit or was mis-scanned.
Please rest assured, we take product quality very seriously. Every unit is inspected and carefully packed before leaving our warehouse, and multi-carton shipping is used to better protect the product and components during transit. This situation is most often related to delivery timing/tracking updates rather than an issue with the product itself.
For your convenience, we post tracking updates for each package in your order/account messages under the same order number. If any carton appears missing or delayed, please contact us directly with your order number—we will verify the shipment details, confirm how many cartons were sent, and work with the carrier and Macy’s to resolve it promptly.
Thank you again for your patience. We appreciate the opportunity to make this right.— Maison Boucle
Love
Great for my grandma
Response from Macy's
Thank you so much for your kind review—we’re delighted to hear the lift recliner has been a great fit for your grandma, and we’re proud it offers the comfort and support she deserves with features like heat, massage, and convenient charging ports; if you ever need anything, our after-sales team is here to help and will make the process quick and hassle-free. Please contact us anytime at macy@pop-maison.com or 945-289-6968.---Maison Boucle
power lift chair
I love my new power lift chair. easy to use, but putting it together could have been easier if I was younger.